Woman’s Facebook was hacked and disabled. Her Instagram, too. What is Meta doing to fix it?

Some hackers go beyond malicious messages, trying to trick your friends into sending them money and causing other mayhem. They even take over social media accounts and try to hold them hostage for cash. — AFP

Ever get a message on social media that you’ve been locked out of your account? May users who try to get their accounts reinstated say the process is frustrating, and they’re at the mercy of customer service, which they say is virtually nonexistent.

It happened to Karina, who asked that we only use her first name to protect her privacy. Not only was her Facebook account disabled – wrongly, she said – but it caused her kids to be booted off Messenger Kids. And then she said her Instagram account was also blocked as it was “reviewed” by Meta, the parent company of the social media sites.