FAQs

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Effective Feb 24, 2020, we will be offering a paid digital membership for unlimited access to TheStar.com.my and app (“Digital Access”). This will ensure that we continue to provide reliable, relevant, and compelling content while maintaining the quality of journalism that readers trust us to uphold. The membership, called The Star Digital Access, also includes personalisation features to improve your reading experience.

Click here to sign up for a MyStar account and start your 1-month free trial.

Sorry, you can't track your article limit at the moment. We're still developing this part of the system so do bear with us while we continue to improve.

As a guest user without an active paid membership, you can access a limited number of articles for free each month. This limit resets every 30 days. This excludes premium content (marked as ‘PREMIUM’), which are exclusive to paid members, and content hosted on a separate subscription-based service, e.g. dimsum e-tuition videos.

While it’s not compulsory, we do recommend that you sign up for a MyStar account. As a member, you can start your 1-month free trial to The Star Digital Access and enjoy personalisation features to improve your reading experience.

With The Star Digital Access membership, you will be able to access all articles on TheStar.com.my and app, including premium content which are exclusive to paid members, excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos. Members can also access all personalisation features.

Yes. At the moment The Star Digital Access and ePaper subscription are on two separate platforms.

MyStar membership newsletter

• A newsletter to update members on products, events, rewards, promotions, special privileges and initiatives from Star Media Group, our partners and advertisers.
• To sign up for the newsletter, log in to your MyStar account click and navigate to 'Manage profile' to opt in for the newsletter.

Subscription-related emails

• The Star Digital Access members will automatically receive emails on promotions, reminders and invoices relevant to the digital membership service.

Curated newsletters

• The Star Daily Alert – A daily report of the most popular headlines summarised and packaged straight to your email inbox. Click here to sign up for free.
• Business & Finance – A weekly roundup of specially curated market news and insight. Click here to sign up for free.
• Health & Fitness – A fortnightly roundup of specially curated health news and stories. Click here to sign up for free.

MyStar membership newsletter

• Log in and navigate to 'Manage profile' to opt out of the newsletter.

Subscription-related emails

• As a member of The Star Digital Access, you cannot unsubscribe from these emails as they contain important updates relevant to your subscription.

Curated newsletters

• Click the links below to unsubscribe from the respective newsletters.
  • Unsubscribe from The Star Daily Alert
  • Unsubscribe from Business & Finance newsletter
  • Unsubscribe from Health & Fitness newsletter

All email newsletters from The Star are free. However The Star SMS Services to receive breaking news updates through SMS alerts are paid subscriptions with monthly fees.

Check your Junk/Spam folder and mark our newsletter as safe so that it will appear in your Inbox in the future.

Please note that the various curated newsletters for The Star have different publishing schedules – Daily Alert is sent a on daily basis, the Business & Finance newsletter is sent once a week, and Health & Fitness is sent once every two weeks.

Members can access the following features:

• Bookmark: Save articles to read later
• News-in-audio: Have the latest news read to you
• For you BETA: Your own personalised news page where you can follow topics and columnists as well as get recommended reading.
• Edit Menu (for app only): Customise your news navigation menu to see what matters to you
• Customised settings (for app only)
  a. Adjust text size to ease your reading
  b. Dark Mode to save battery

Sign up for a free MyStar account to enjoy these features. However users without an active The Star Digital Access membership will have limited access to articles.

Web: In the story page, click the bookmark icon on the left (desktop) or on the top right (mobile web). To view your list of bookmarked stories, hover over the profile icon on the red navigation bar at the top of the page and click ‘Manage Bookmarks’

App: On the home screen, tap on the bookmark icon below the headline. If you are in story view you can tap the bookmark icon at the top of the screen. To find your bookmarks, tap ‘Bookmarks’ on the navigation bar at the bottom of the screen.

Web: Click ‘For You BETA’ on the red navigation bar at the top of the page then click ‘manage’. You can also hover on the ‘profile’ icon and click ‘Manage For You BETA’.

App: Tap ‘For You BETA’ on the navigation bar at the bottom of the screen then tap the ‘manage’ icon on the upper right to follow or unfollow topics and columnists.

If you have not followed any topics or columnists, we’ll recommend articles based on your past reading activity.

Sorry, you can’t add your own custom topics at this time. We’re constantly making updates based on the latest news so please check back later.

No, you can follow as many as you wish.

You can customise the news menu at the top of The Star Malaysia app home screen to show sections that you prefer first. Tap ‘Profile’ on the navigation bar at the bottom then tap ‘Edit Menu’. There, you can rearrange the sequence of sections to show first except Home, Top Stories, Nation, and Opinion. You can also remove topics that don’t interest you.

Tap ‘Profile’ on the navigation bar at the bottom of the screen then tap ‘Settings’.

The Star Digital Access is a paid digital membership for full access to news and content on TheStar.com.my and app. This includes access to premium content and personalisation features. However, it excludes content hosted on a separate subscription-based service, e.g. dimsum e-tuition videos.

Click here for pricing info. New users can enjoy a 1-month free trial to The Star Digital Access before subscribing.

Subscribing after the free trial on web
When your free trial ends, you can subscribe to any of the following plans:

• Introductory Offer at RM1.90 for one month. After 30 days, your membership will automatically be converted to the Standard Plan at RM9.90 per month.
• Yearly Package at RM99 for one year. You will be given the option to activate or deactivate annual auto-renewal.

Subscribing from the app

• After your free access, your account will automatically be converted to the Introductory Offer at RM1.90 for one month, followed by the Standard Plan at RM9.90 per month thereafter. The membership is non-contractual so you can cancel anytime.

Web: First, sign up for a free MyStar account or log in then click here or click the subscribe button on TheStar.com.my. Select the membership plan you prefer and proceed to payment. Once payment is successful, you can start reading immediately.

Android App: First, sign up for a free MyStar account and subscribe to 1-month free trial to The Star Digital access. When your trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month.

If you have cancelled your membership during the free trial or introductory offer and would like to resubscribe, tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID.

Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.

iOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month. Note: Your membership will auto-renew every month and your card will be charged for the following month unless you cancel your membership three days before the next billing date.

You can read TheStar.com.my through a web browser or with The Star Malaysia app that you can download from the Play Store , App Store and Huawei AppGallery. You can stay logged in to six logins – four logins on web browsers and two logins on the app.

StarBiz Premium is a paid digital membership for exclusive business content and has been consolidated with The Star Digital Access. All StarBiz Premium members have been upgraded to The Star Digital Access membership with full access to news and content on TheStar.com.my and app.

If you are a StarBiz Premium member you can log in to start enjoying your new membership or contact us for further assistance.

No, The Star newspaper and ePaper are separate from The Star Digital Access.

Yes, but first you’ll have to sign up for a free MyStar account. After that you can activate your 1-month free trial to The Star Digital Access or subscribe for the paid membership.

With the trial, you can experience the membership free-of-charge for 30 days. This includes full access to news, content, and personalisation features on TheStar.com.my and app.

Note for iOS users: The free trial cannot be activated through iOS app. Instead, you can subscribe to the 1-month introductory offer at RM1.90 then enjoy the second month for free. Alternatively, you can activate the trial on TheStar.com.my through a web browser then log in to the iOS app to continue enjoying the trial.

Web: First, sign up here for a free MyStar account and your trial will automatically be activated or click ‘Try for Free’ on the home page to start the trial.

App: First, sign up for a free MyStar account then tap 'Subscribe'. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID.

On the Huawei app, after signing up or log in, click ‘Try for Free’ and you will be redirect to web browser.

On the iOS app, you will be charged RM1.90 for the first month and will receive the free access for the second month.

The 1-month trial is free of charge but can only be activated on a web browser or from the Android app.

If you use the iOS app, you can subscribe to the 1-month introductory offer at RM1.90 then enjoy the second month for free. Alternatively, you can activate the free trial on TheStar.com.my through a web browser then log in to the iOS app to continue enjoying the free trial.

The Introductory Offer is RM1.90 for one month. After this period your membership will automatically be converted to standard pricing at RM9.90.

Web: First,sign up for a free MyStar account. Once you’ve logged in, click here or ‘Subscribe’ on the home page and select the Introductory Offer.

Android app: Sign up for a free MyStar account and activate your 1-month free trial to The Star Digital Access. When your free trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month, unless you cancel your membership.

Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.

IOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month.

The 1-month free trial and Introductory Offer are valid for new users only. You can only activate them once.

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Please log in with your username/email and change your password with a minimum of eight characters. It must contain at least one upper case letter, one number, and one special character except '+' and '='. Please use your new password for future logins.

We've made some enhancements to the TheStar.com.my and app to improve your reading experience and for web security. This includes migrating all MyStar accounts to a new system. Members who signed up before Feb 10, 2020, are required to update their password.

Click ‘Forgot Password?’ and you will be emailed a temporary password that you can log in with. Please proceed to change your password as soon as possible.

Please use the new password with your MyStar email.

Please check both your Inbox and/or Spam folders. Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.

Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.

Click here to log in. If you have forgotten your password, click ‘Forgot Password?’ to reset it. If you are certain that you did not sign up with your email address before, kindly contact our Customer Service.

This is to ensure that the email address provided is valid so we can send you information relating to your membership.

We are leveraging on Amazon Cognito's advance security features that provide adaptive protection to ensure your login credentials are secure. Hence we require your permission to complete the registration.

No, the pricing is inclusive of 6% Service Tax and no other hidden charges.

No, The Star Digital Access membership plan provides access to both TheStar.com.my and app.

Web: You may pay with a credit or debit card. FPX and e-wallet payment options are only available for the Yearly Package of the membership if you select the non auto-renewal option.

App: You may pay with a credit or debit card through in-app purchase. Please refer to the in-app Terms of Sale for Android here or iOS here.

You can only subscribe to one membership per email address.

At the moment The Star Digital Access and Star Newsstand are on two separate platforms. They share the same MyStar login details but not the subscription information. Click here to view your membership information for The Star Digital Access.

Web: Click here or click on the profile icon on the red navigation bar at the top of the page.

App: Tap profile icon on the bottom right of the screen and tap 'Subscription Info'.

Web: Yes, you will receive a tax invoice via email after each successful payment. You can also click here to view your Transaction History and past tax invoices.

App: Yes, you can download your tax invoice from Transaction History. Tap profile icon on the bottom right of the screen and tap 'Subscription Info'. Select 'Transaction History' from the drop down menu.

Web: Click here or hover over the profile icon on the red navigation bar then click ‘Transaction History’.

App: Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Transaction History' from the drop down menu.

Web: Yes, it can. Click on the profile icon on the red navigation bar and go to ‘Manage Billing Info’ to input or change your company’s billing address.

App: Yes. Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Manage Billing Info' from the drop down menu.

If you subscribed via web/Android app:
You are entitled to a 1- month free trial followed by a 1-month introductory offer at RM1.90 for 1 month only. After which your membership will automatically be converted to standard pricing at RM9.90/month.

If you subscribed on the iOS app: The Introductory Offer is RM1.90 for the first month than the second month is free. After which your membership will automatically be converted to standard pricing at RM9.90/month.

Web: Click here or click on the profile icon on the red navigation bar and go to the ‘Subscription Info’ tab. Then click on ‘Manage Card’ and you will be redirected to an iPay88 webpage where you will be able to change your credit card number.


App: For in-app purchase, kindly refer to your Play Store or App Store settings to change your credit card number.

Web: Click here or click on the profile icon on the red navigation bar and navigate to the ‘Subscription Info’ tab where you will be able to view your billing cycle and other membership information. We will start to charge for your renewal at least 7 days before the last day of your billing cycle. You will be reminded via an email.

App: Tap ‘profile’ icon on the bottom right of the screen and tap ‘Subscription info’ to view your subscription info.

A charge may be rejected for various reasons. For example, there could be an error in communication with your bank, or a shortage of funds in your account. Try changing your credit card or contacting your bank to understand why the charge is being rejected. If it’s related to connection issue, you may try again later.

If you fail to make payment, your membership may be terminated when your subscription expires. You can subscribe again based on the membership plan(s) available at the time of resubscription.

Yes, we have a Yearly Plan where auto-renewal are optional. Our monthly subscriptions are on auto-renewal basis for your convenience. You do not have to worry about interrupted reading if you forget to renew. You have complete control over your subscription and can cancel at any time here.

Yes, if you subscribe through a web browser, we will send you an email reminder on your next monthly charge. If you subscribe through in-app purchase, you will receive an email from iTunes or Google.

Yes, it’s the same app.

Thanks for subscribing! Your membership should begin immediately after payment is successful.

Digital Access members can enjoy up to four logins on web browsers. If you receive the 'Login limit reached' message when trying to log in, you can click one of the two options:

• Continue here – where you will be logged out of your oldest session so that you can continue on the new browser.
• Manage logins – where you can view all the sessions that you’re logged in to so you can choose which to deactivate.

Please try the following solutions:

• Your Digital Access membership is tied to your MyStar account. Please ensure you are logged in with the correct MyStar account with an active Digital Access membership and try again.
• If you subscribed through in-app purchase, launch the app and navigate to Profile > The Star Digital Access Subscription > then click the Restore button on the top right of subscription page
• Please try to log out then log in again
• Please ensure you subscribed to the Digital Access membership for TheStar.com.my and NOT The Star ePaper which is a different service to read the digital replica of our newspaper.

If you are still unable to read articles in full after trying the solutions above, kindly contact Customer Service at customerservice@thestar.com.my

Android: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in with your Google Play ID to sync your subscription on your device.
IOS: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in and tap ‘Restore’ to sync your iOS subscription on your device.

Sorry, you can’t change the email address associated with your MyStar account while retaining your subscription(s), bookmarks, and other settings. Please contact us for further assistance.

Click ‘Forgot Password?’ at the ‘Log In’ page and follow the steps to reset your password.
If you signed up through Google or Facebook, your login details are linked to that account and we are unable to assist with the password reset.

Yes, you can enjoy six simultaneous logins – four logins on web browsers and two logins on the app.

Yes, when you subscribe to the Digital Access membership on any platform you get full access to TheStar.com.my and the app on all platforms. That includes web browsers on PC and mobile as well as our app on Android and iOS devices.

Verify that payment is successful by checking official receipt from App Store/Play Store or the list of subscriptions from your App Store/Play Store settings.

If payment is successful, try the following approaches:
- Restore your transaction
- Log out and log in again using the same account
- Close and restart the app

If the issue persists, contact customer support via Profile > Feedback.

Android:
- Check your email for an official receipt from the Play Store
- Manage your subscriptions according to the guide here

IOS:
- Check your Apple ID email for an official receipt from the App Store
- Check the list of subscriptions in your phone settings by referring to the guide here

Android:
- On the app, navigate to Profile > Subscribe > click Restore button on the top right of subscribe page



iOS:
- On the app, navigate to Profile > Subscribe > click Restore button on the top right of subscribe page

Android: To request for a refund, refer to the guide here

IOS: To request for a refund from Apple, please contact Apple customer support. Refer to the guide here

• Yes, we may occasionally offer readers promo codes to extend their digital access for free or at a discounted rate.
• The Digital Access membership may be sold on other channels not on TheStar.com.my or the app, e.g. on StarNewsstand. Memberships purchased on such channels will be fulfilled via promo codes which members must activate.

Please click here then select 'I have a promo code'.

Yes, however you must first cancel the auto-renewal feature before redeeming the promo code.

There may be a few reasons why the code is invalid.

• Please check the promo code's terms and conditions. Please note that some promo codes are one-time use only and may have already be redeemed.
• Please check if you have already successfully redeemed the promo code under 'Manage Subscription'.
• If you currently have an active membership on auto-renewal, please cancel the auto-renewal feature before redeeming the promo code.

Yes, you can cancel your Digital Access membership at any time. When you cancel your paid membership, you will continue to have access for the remainder of the current billing period and will not be charged for your next billing cycle.

However you cannot cancel your free MyStar account at this time.

Web: Click here and click manage card to cancel your membership.

App: If you subscribed through in-app purchase, please cancel your membership through your Play Store or App Store settings. Please refer to the guides here for the Android and here for iOS.

Note: Huawei app: Please cancel from TheStar.com.my

You cannot convert your current membership to another pricing plan. However, you can cancel your current membership and subscribe to another plan at the end of your billing cycle.

Sorry, we do not provide refunds.

StarBiz Premium has been consolidated with The Star Digital Access. As a StarBiz Premium member, you will automatically be upgraded to The Star Digital Access membership with full access to TheStar.com.my and app, including premium content excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos.

Log in to start enjoying your new membership or contact us for further assistance.

Your digital access to The Wall Street Journal and/or The Straits Times (Singapore), which were included with your StarBiz Premium Plus membership, will not be affected and will remain available to you. That said, there will be no extension after the expiry date. Please log in to the respective websites to check the expiry date of your access.

Sorry, we do not offer refunds. You can still enjoy premium business content through The Star Digital Access, including full access to all other news and content excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos.

When we get some good deals like special discounts or VIP passes, we will share with our members by emailing the rewards to our paid members. Make sure you did not opt-out from receiving news and/or promotions and/or communication from us otherwise you will miss it. Find out here from time to time for updates.

Note: you will be subjected to the respective reward or promotion’s terms and conditions.