FAQs


General
We are sorry for the inconvenience caused. Please report your issue here and include as much information as possible.
Write to us here to get permission. Granting or refusal of permission is at our sole and absolute discretion.
Effective Feb 24, 2020, we will be offering a paid digital membership for unlimited access to TheStar.com.my and app (“Digital Access”). This will ensure that we continue to provide reliable, relevant, and compelling content while maintaining the quality of journalism that readers trust us to uphold. The membership, called The Star Digital Access, also includes personalisation features to improve your reading experience.

Click here to sign up for a MyStar account and start your 1-month free trial.
Sorry, you can't track your article limit at the moment. We're still developing this part of the system so do bear with us while we continue to improve.
As a guest user without an active paid membership, you can access a limited number of articles for free each month. Your access limit resets every 30 days. This excludes premium content (marked with a lock icon) which are exclusive to members and content hosted on a separate subscription-based service, e.g. dimsum e-tuition videos.
While it’s not compulsory, we do recommend that you sign up for a MyStar account. As a member, you can start your 1-month free trial to The Star Digital Access and access personalisation features to improve your reading experience.
With The Star Digital Access membership, you will be able to access all articles on TheStar.com.my and app, including premium content which are exclusive to members, excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos. Members can also access all personalisation features.
Daily Alert is an email newsletter with the latest and most popular headlines from The Star so you don’t miss the news that matter.
Android: Yes. At the moment The Star Digital Access and ePaper subscription are on two separate platforms.

IOS: Yes. At the moment The Star Digital Access and ePaper subscription are on two separate platforms.
About Features
Members can access the following features:
  • Bookmark: Save articles to read later
  • News-in-audio: Have the latest news read to you
  • For you BETA: Your own personalised news page where you can follow topics and columnists as well as get recommended reading.
  • Edit Menu (for app only): Customise your news navigation menu to see what matters to you
  • Customised settings (for app only)
    a. Adjust text size to ease your reading
    b. Dark Mode to save battery
Sign up for a free MyStar account to enjoy these features. However users without an active The Star Digital Access membership will have limited access to articles.
Web: In the story page, click the bookmark icon on the left (desktop) or on the top right (mobile web). To view your list of bookmarked stories, hover over the profile icon on the red navigation bar at the top of the page and click ‘Manage Bookmarks’

App: On the home screen, tap on the bookmark icon below the headline. If you are in story view you can tap the bookmark icon at the top of the screen. To find your bookmarks, tap ‘Bookmarks’ on the navigation bar at the bottom of the screen.
Web: Click ‘For You BETA’ on the red navigation bar at the top of the page then click ‘manage’. You can also hover on the ‘profile’ icon and click ‘Manage For You BETA’.

App: Tap ‘For You BETA’ on the navigation bar at the bottom of the screen then tap the ‘manage’ icon on the upper right to follow or unfollow topics and columnists.
If you have not followed any topics or columnists, we’ll recommend articles based on your past reading activity.
Sorry, you can’t add your own custom topics at this time. We’re constantly making updates based on the latest news so please check back later.
You can customise the news menu at the top of The Star Malaysia app home screen to show sections that you prefer first. Tap ‘Profile’ on the navigation bar at the bottom then tap ‘Edit Menu’. There, you can rearrange the sequence of sections to show first except Home, Top Stories, Nation, and Opinion. You can also remove topics that don’t interest you.
Tap ‘Profile’ on the navigation bar at the bottom of the screen then tap ‘Settings’.
About Membership
The Star Digital Access is a paid digital membership for full access to news and content on TheStar.com.my and app. This includes access to premium content and personalisation features. However, it excludes content hosted on a separate subscription-based service, e.g. dimsum e-tuition videos.
Click here for pricing info. New users can enjoy a 1-month free trial to The Star Digital access. When your free trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month. The membership is non-contractual so you can cancel anytime.
Web: First, sign up for a free MyStar account or log in then click here or click the subscribe button on TheStar.com.my. Select the membership plan you prefer and proceed to payment. Once payment is successful, you can start reading immediately.

Android App: First, sign up for a free MyStar account and subscribe to 1-month free trial to The Star Digital access. When your trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month.

If you have cancelled your membership during the free trial or introductory offer and would like to resubscribe, tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID.

Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.

iOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month. Note: Your membership will auto-renew every month and your card will be charged for the following month unless you cancel your membership three days before the next billing date.
You can read TheStar.com.my through a web browser or with The Star Malaysia app that you can download from the Play Store , App Store and Huawei AppGallery. You can stay logged in to four screens - two simultaneous screen on web browsers and two simultaneous screen on app.
StarBiz Premium is a paid digital membership for exclusive business content and has been consolidated with The Star Digital Access. All StarBiz Premium members have been upgraded to The Star Digital Access membership with full access to news and content on TheStar.com.my and app.

If you are a StarBiz Premium member you can log in to start enjoying your new membership or contact us for further assistance.
No, The Star newspaper and ePaper are separate from The Star Digital Access.
Yes, but first you’ll have to sign up for a free MyStar account. After that you can activate your 1-month free trial to The Star Digital Access or subscribe for the paid membership.
About 1-month free trial and Introductory Offer
With the trial, you can experience the membership free-of-charge for 30 days. This includes full access to news, content, and personalisation features on TheStar.com.my and app.

Note for iOS users: The free trial cannot be activated through iOS app. Instead, you can subscribe to the 1-month introductory offer at RM1.90 then enjoy the second month for free. Alternatively, you can activate the trial on TheStar.com.my through a web browser then log in to the iOS app to continue enjoying the trial.
Web: First, sign up here for a free MyStar account. Once you’ve logged in, click here or ‘Subscribe’ on the home page and select the 'Try For Free'

Android App: First, sign up for a free MyStar account and subscribe to 1-month free trial to The Star Digital access. When your trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month.

If you have cancelled your membership during the free trial or introductory offer and would like to resubscribe, tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID.

Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.

iOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month. Note: Your membership will auto-renew every month and your card will be charged for the following month unless you cancel your membership three days before the next billing date.
The 1-month trial is free of charge but can only be activated on a web browser or from the Android app.

If you use the iOS app, you can subscribe to the 1-month introductory offer at RM1.90 then enjoy the second month for free. Alternatively, you can activate the free trial on TheStar.com.my through a web browser then log in to the iOS app to continue enjoying the free trial.
The Introductory Offer is RM1.90 for one month. After this period your membership will automatically be converted to standard pricing at RM9.90.
Web: First,sign up for a free MyStar account. Once you’ve logged in, click here or ‘Subscribe’ on the home page and select the Introductory Offer.

Android app: Sign up for a free MyStar account and activate your 1-month free trial to The Star Digital Access. When your free trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month, unless you cancel your membership.

Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.

IOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month.
The 1-month free trial and Introductory Offer are valid for new users only. You can only activate them once.
About MyStar account
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Please log in with your username/email and change your password with a minimum of eight characters. It must contain at least one upper case letter, one number, and one special character except '+' and '='. Please use your new password for future logins.
We've made some enhancements to the TheStar.com.my and app to improve your reading experience and for web security. This includes migrating all MyStar accounts to a new system. Members who signed up before Feb 10, 2020, are required to update their password.
Click ‘Forgot Password?’ and you will be emailed a temporary password that you can log in with. Please proceed to change your password as soon as possible.
Please check both your Inbox and/or Spam folders. Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.
Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.
Click here to log in. If you have forgotten your password, click ‘Forgot Password?’ to reset it. If you are certain that you did not sign up with your email address before, kindly contact our Customer Service.
This is to ensure that the email address provided is valid so we can send you information relating to your membership.
We are leveraging on Amazon Cognito's advance security features that provide adaptive protection to ensure your login credentials are secure. Hence we require your permission to complete the registration.
Payment and Billing
No, the pricing is inclusive of 6% Service Tax and no other hidden charges.
No, The Star Digital Access membership plan provides access to both TheStar.com.my and app.
Web: You may pay with a credit or debit card.

App: You may pay with a credit or debit card through in-app purchase. Please refer to the in-app Terms of Sale for Android here or iOS here.
You can only subscribe to one membership per email address.
At the moment The Star Digital Access and Star Newsstand are on two separate platforms. They share the same MyStar login details but not the subscription information. Click here to view your membership information for The Star Digital Access.
Web: Click here or click on the profile icon on the red navigation bar at the top of the page.

App: Tap profile icon on the bottom right of the screen and tap 'Subscription Info'.
Web: Yes, you will receive a tax invoice via email after each successful payment. You can also click here to view your Transaction History and past tax invoices.

App: Yes, you can download your tax invoice from Transaction History. Tap profile icon on the bottom right of the screen and tap 'Subscription Info'. Select 'Transaction History' from the drop down menu.
Web: Click here or hover over the profile icon on the red navigation bar then click ‘Transaction History’.

App: Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Transaction History' from the drop down menu.
Web: Yes, it can. Click on the profile icon on the red navigation bar and go to ‘Manage Billing Info’ to input or change your company’s billing address.

App: Yes. Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Manage Billing Info' from the drop down menu.
If you subscribed via web/Android app:
You are entitled to a 1- month free trial followed by a 1-month introductory offer at RM1.90 for 1 month only. After which your membership will automatically be converted to standard pricing at RM9.90/month.

If you subscribed on the iOS app: The Introductory Offer is RM1.90 for the first month than the second month is free. After which your membership will automatically be converted to standard pricing at RM9.90/month.
Web: Click here or click on the profile icon on the red navigation bar and go to the ‘Subscription Info’ tab. Then click on ‘Manage Card’ and you will be redirected to an iPay88 webpage where you will be able to change your credit card number.


App: For in-app purchase, kindly refer to your Play Store or App Store settings to change your credit card number.
Web: Click here or click on the profile icon on the red navigation bar and navigate to the ‘Subscription Info’ tab where you will be able to view your billing cycle and other membership information.

App: Tap ‘profile’ icon on the bottom right of the screen and tap ‘Subscription info’ to view your subscription info.
A charge may be rejected for various reasons. For example, there could be an error in communication with your bank, or a shortage of funds in your account. Try changing your credit card or contacting your bank to understand why the charge is being rejected. If it’s related to connection issue, you may try again later.
If you fail to make payment, your membership may be terminated when your subscription expires. You can subscribe again based on the membership plan(s) available at the time of resubscription.
We do not have a yearly subscription at the moment. All our subscriptions are on a monthly auto-renewal basis for your convenience. You do not have to worry about interrupted reading if you forget to renew. You have complete control over your subscription and can cancel at any time here.
If you subscribe through a web browser, you will receive an email reminder on your next monthly charge.
Technical issues
Thanks for subscribing! Your membership should begin immediately after payment is successful.
Android: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in with your Google Play ID to sync your subscription on your device.
IOS: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in and tap ‘Restore’ to sync your iOS subscription on your device.
Sorry, you can’t change the email address associated with your MyStar account while retaining your subscription(s), bookmarks, and other settings. Please contact us for further assistance.
Click ‘Forgot Password?’ at the ‘Log In’ page and follow the steps to reset your password.
If you signed up through Google or Facebook, your login details are linked to that account and we are unable to assist with the password reset.
Yes, you can stay logged in to four screens - two simultaneous screen on web browsers and two simultaneous screen on app. If more than four logins have been detected, you will be logged out from other devices.
Yes, when you subscribe to The Star Digital Access on any platform you get full access to TheStar.com.my and app on all platforms. That includes web browser on PC or mobile as well as Android and iOS app.
In-app purchase
Verify that payment is successful by checking official receipt from App Store/Play Store or list of subcriptions.

If payment is successful, try the following approaches:
- Restore your transaction
- Log out and log in again using the same account
- Close and restart the app

If issue persists, contact customer support via Profile > Feedback.
Android:
- Check your email if you have received any official receipt from Play Store
- Manage your subscriptions according to the guide here: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

IOS:
- Check your apple ID email if you have received any official receipt from App Store
- Check list of subscriptions in phone settings. Refer to the guide here: https://support.apple.com/en-us/HT202039
Android:
- Go to app Profile > Subscribe > click Restore button on the top right of subscribe page



IOS:
- Go to app Profile > Subscribe > click Restore button on the top right of subscribe page

Android: To request for refund, refer to the guide here: https://support.google.com/googleplay/answer/2479637?hl=en

IOS: To request for refund from Apple, please contact Apple customer support. Refer to the guide here: https://support.apple.com/en-us/HT204084
Cancellation or change of packages
Yes, you can cancel your membership to The Star Digital Access at any time. When you cancel, you will continue to have access for the remainder of the current billing period and will not be charged for your next billing cycle.
Web: Click here and click manage card to cancel your membership.

App: If you subscribed through in-app purchase, please cancel your membership through your Play Store or App Store settings. Please refer to the guides here for the Android and here for iOS.

Note: Huawei app: Please cancel from TheStar.com.my
You cannot convert your current membership to another pricing plan. However, you can cancel your current membership and subscribe to another plan at the end of your billing cycle.
Sorry, we do not provide refunds.
StarBiz Premium Membership
StarBiz Premium has been consolidated with The Star Digital Access. As a StarBiz Premium member, you will automatically be upgraded to The Star Digital Access membership with full access to TheStar.com.my and app, including premium content excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos.

Log in to start enjoying your new membership or contact us for further assistance.
Your digital access to The Wall Street Journal and/or The Straits Times (Singapore), which were included with your StarBiz Premium Plus membership, will not be affected and will remain available to you. That said, there will be no extension after the expiry date. Please log in to the respective websites to check the expiry date of your access.
Sorry, we do not offer refunds. You can still enjoy premium business content through The Star Digital Access, including full access to all other news and content excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos.
Rewards and Promotion
When we get some good deals like special discounts or VIP passes, we will share with our members by emailing the rewards to our paid members. Make sure you did not opt-out from receiving news and/or promotions and/or communication from us otherwise you will miss it. Find out here from time to time for updates.

Note: you will be subjected to the respective reward or promotion’s terms and conditions.
6-months Free access to dimsum Entertainment for every 5th successful subscription to our Introductory offer at RM1.90 or Standard pricing at RM9.90/month. Subject to dimsum Entertainment terms and conditions, which can be found here. Click here for dimsum Entertainment FAQ.
Starbiz Premium
StarBiz Premium is a paid membership for exclusive content on StarBiz, The Star Online’s Business section. The Premium membership offers exclusive insights, analyses and curated news on the economy as well as expert advice from industry leaders.
StarBiz Premium is a paid membership which offers exclusive business content such as technical and economic analyses at attractive price points whereas StarBiz offers general business content for free.
StarBiz Premium content is indicated by a lock icon next to the headline and is only accessible to members whereas StarBiz is open to all readers.
Starbiz Premium 7-days Free Trial
Sign in with your existing Mystar or Newsstand account to apply for the trial. Once you have successfully registered, you can read StarBiz Premium content immediately.
Note: 7-days free trial only give you access to StarBIz Premium content only.
Sure. All you have to do is register for a new account to try our 7-days free trial.
A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
We require your mobile to verify that you are a legitimate purchaser. Your mobile number will not be shared to third parties without your consent.
Kindly click ‘resend new code’ or ‘change mobile number’. You may only request for the code up to a maximum of 3 times per day per mobile number. If you still did not receive any verification code via SMS, please contact our Customer Service at 1300 88 7827.
We are sorry but the 7-days free trial is only valid for one redemption per registered mobile number. Therefore, you may only redeem the 7-days free trial once with the same mobile number.
You may apply for a StarBiz Premium membership to continue to enjoy full access throughout the site.
Note: You may only apply for the membership AFTER your 7-days trial ends.
StarBiz Premium Subscription
We are currently offering two different memberships below:
StarBiz Premium
StarBiz Premium Plus
The memberships come in two forms - monthly and yearly. You may opt-in for auto-renewal to make sure your reading experience are not interrupted.
StarBiz Premium allows you to gain full access throughout the site. StarBiz Premium Plus allows full access throughout the site and full digital access to The Wall Street Journal and The Business Times.
Note: The Business Times only applies to the yearly membership.
  1. Click on any premium content (with a lock icon) and you will be directed to our catalogue page > sign in
  2. Sign in with your existing Mystar or Newsstand account > you will be directed to our catalogue page
  3. Click on profile icon > subscription info > click subscribe
No. Kindly follow the activation instructions sent to your email in order to gain access to The Wall Street Journal and The Business Times.
Sure. All you have to do is register for a new account to try our 7-days free trial or apply for StarBiz Premium or StarBiz Premium Plus (comes with WSJ and Business Times) memberships.
A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
StarBiz Premium is an online, web-based content where it is on a different platform. To view your membership’s information for StarBiz Premium, kindly log-in the icon at Business Page and select ‘Subscription Info’.
Kindly login and click on the user icon on the top right of the page. Upon clicking on the icon, you will be directed to your StarBiz Premium account where you will be able to view your membership information.
You will receive a tax invoice via email after payment is successful or you may go to ‘Transaction History’ tab (under your account) to view and print it out.
You can view your transaction history under your StarBiz Premium account. Kindly click on the user icon and navigate to the ‘Transaction History’ tab. You will also be able to download your invoice under the ‘Transaction History’ tab.
Yes. When your StarBiz Premium Plus membership renews, your access to The Wall Street Journal will be renewed. However, you will be required to key in a passcode to renew your access to The Business Times.
You will receive separate emails with activation instructions for access to Wall Street Journal and Business Times.
You may edit your profile under the ‘Manage Profile’ tab BUT you will not be able to change your email as it is linked link to your MyStar or Newsstand account.
Yes. You may log in to a different PC using the same email address at the same time. StarBiz Premium is not available on the Star Mobile app. Kindly access the mobile version of StarBiz Premium on a mobile browser (i.e.: Safari, Chrome).
No. StarBiz Premium is only available on The Star Online website. You may use a browser on your mobile phone (i.e.: Safari, Chrome) to access StarBiz Premium.
Yes, kindly go to your account settings and click on the ‘Manage Billing Info’ tab to change your billing information.
Cancellation or change of packages
We’re sorry, but you will not be able to terminate your membership before it ends and there will be no refund for early termination.
You will only be able to change your membership package or use new promo codes when your current membership ends.
You can only change your membership package or use our promo code when your membership term ends.
Auto-renewal
You may choose to activate auto-renewal upon registration for a StarBiz Premium membership. Kindly tick the box that says “Yes, activate recurring payment”.
Yes. Kindly go to your account and click on the ‘Subscription Info’ tab to deactivate recurring payments.
Note: Please take note that the effective date of the cancellation will only take place
  1. Next billing cycle if it’s charged
  2. End of this billing cycle if it’s not charged.
Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details.
We are sorry but we do not support the feature to change credit card information at the moment but we will send you a link to update your credit card when we email you on the next charge to your membership.
Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details. You can then deactivate auto-renewal from here.
Yes, you may check for your status under ‘my subscription’ and we will also email you before the next charge.
If you are on 1-mth membership, email will be sent 7-days before expiry
If you are on 1-year membership, email will be sent 1-month before expiry
The Wall Street Journal
No, you can’t. You will receive an email from Wall Street Journal for a 1 time sign-in or registration to gain full digital access.
Because it is a separate product from StarBiz Premium.
You do not have to redeem it monthly but the validity per redemption is 1-year. So if you are on a monthly auto-renewal, your next redemption will be 1-year later.
Kindly do not pay. If you have subscribed to StarBiz Premium Plus Membership, you will receive an email from Wall Street Journal. Kindly redeem your access from the link given.
The Business Times Singapore
You will only get access to The Business Times when you subscribe to 1-year StarBiz Premium Plus Membership. We will send you the activation instruction to access The Business Times.
Yes, we will send you the activation instruction to access The Business Times where you are required to sign-in or register before you can read.
Kindly note that you are only entitled for access to The Business Times if you have signed up for a yearly StarBiz Premium Plus membership package. The Business Times access is not open to the monthly StarBiz Premium Plus membership package.
Kindly contact our Customer Service at 1300 88 7827 for assistance.
Classifieds
The Classifieds Booking Online system is the latest enhancement to The Star's classified advertisement placement service designed for the convenience of individuals who wish to place classified advertisements in The Star anytime, anywhere. The only requirements are that you have access to an Internet-connected computer and a MasterCard or VISA credit card. For the time being, this is the only acceptable mode of payment. We do not accept payment through Public Bank branches for online booking. In the future or as the market dictates, we will add other payment modes.

Just follow the steps:

Step 1: Register as a MyStar user. If you have already registered, go ahead and log in.

Step 2: Click on the "I want to book a new ad" button.

Step 3: Select the advertisement type from the drop-down box, e.g. Cars for sale.

Step 4: Enter the advertisement details.

Step 5: Choose the number of days you want it to be published.

Step 6: Choose the edition in which you want it to be published.

Step 7: Select your preferred publication date(s).

Step 8: Check your advertisement.

Step 9: Submit your advertisement and print out the page for reference.

Step 10: Select "Yes" to continue with credit card payment.

Step 11: Done! Please allow at least one day for processing.

Please close your existing browser and open a new one to pay for subsequent new ad(s) created. This is to avoid errors from occurring during payment for the transaction.

Unlike the traditional method where you'd have to call in or show up personally at one of our designated booking centres to place your advertisement, the online service allows you to achieve the same thing at your own time and convenience. In addition, booking via this service offers you more control over how your advertisement will appear. You are also kept informed of the status of your transaction each step of the way.
Despite the stories you may have heard, online credit card transactions are far more secure than offline because your credit card information is communicated securely between your computer and the payment gateway (Citibank). That's right, we don't even collect your credit card information: that portion is done by our payment gateway where the connection is secured by 128-bit encryption technology.
Yes. With non-128-bit browsers, the encryption level automatically drops to the default 40-bit encryption.
Yes, you can, as long as your advertisement has not been confirmed or verified by our Classifieds staff. You may check this information by logging in to.
For the initial phase, your advertisement must be submitted by 11am to ensure that it gets published the following day. However, this deadline is subject to change in the future.
Currently, you may only book run-on (text only) advertisements. Please note that classifieds advertisements for the categories "Marriages", "Births", "Obituaries", "Friendship", and "Business Opportunities" require relevant documents for verification, and may not be booked online.
Your advertisement will be published both in The Star newspaper and StarSearch Online.
Your advertisement booking is not confirmed until the payment process is completed. You will be required to "pay" when booking the advertisement but your credit card will not be charged until our Classifieds staff have approved and verified your advertisement manually. The system will e-mail you the status of your booking so that you will be kept informed at all times.
MyStar is a web community service that enables you to enjoy facilities like chat, clubs, forums, and many others with just a single sign-on. Click here for more information.
No, not at the moment. However, we encourage you to set up a MyStar account to enjoy the flexibility and full advantages of the service, which includes the ability to re-book ads, receive e-mail alerts, as well as other value-added services offered to MyStar members.
The password and User ID information are sent automatically to a user whenever it is requested. In order for the system to send the information to the correct mailbox, you need to associate your MyStar account with a valid e-mail account, e.g. your Jaring or TMnet accounts. To retrieve your password now, click here.

If you have additional questions, please call Star Online Booking at 03-79668205 (Mon thru Fri, 9am to 5.30pm), or email us at classifieds@thestar.com.my.