FAQs
Click here to sign up for a MyStar account and start your 1-month free trial.
- Bookmark: Save articles to read later
- News-in-audio: Have the latest news read to you
- For you BETA: Your own personalised news page where you can follow topics and columnists as well as get recommended reading.
- Edit Menu (for app only): Customise your news navigation menu to see what matters to you
- Customised settings (for app only)
a. Adjust text size to ease your reading
b. Dark Mode to save battery
App: On the home screen, tap on the bookmark icon below the headline. If you are in story view you can tap the bookmark icon at the top of the screen. To find your bookmarks, tap ‘Bookmarks’ on the navigation bar at the bottom of the screen.
App: Tap ‘For You BETA’ on the navigation bar at the bottom of the screen then tap the ‘manage’ icon on the upper right to follow or unfollow topics and columnists.
Subscribing after the free trial on web
When your free trial ends, you can subscribe to any of the following plans:
- Introductory Offer at RM1.90 for one month. After 30 days, your membership will automatically be converted to the Standard Plan at RM9.90 per month.
- Yearly Package at RM99 for one year. You will be given the option to activate or deactivate annual auto-renewal.
- After your free access, your account will automatically be converted to the Introductory Offer at RM1.90 for one month, followed by the Standard Plan at RM9.90 per month thereafter. The membership is non-contractual so you can cancel anytime.
Android App: First, sign up for a free MyStar account and subscribe to 1-month free trial to The Star Digital access. When your trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month.
If you have cancelled your membership during the free trial or introductory offer and would like to resubscribe, tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID.
Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.
iOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month. Note: Your membership will auto-renew every month and your card will be charged for the following month unless you cancel your membership three days before the next billing date.
If you are a StarBiz Premium member you can log in to start enjoying your new membership or contact us for further assistance.
Note for iOS users: The free trial cannot be activated through iOS app. Instead, you can subscribe to the 1-month introductory offer at RM1.90 then enjoy the second month for free. Alternatively, you can activate the trial on TheStar.com.my through a web browser then log in to the iOS app to continue enjoying the trial.
App: First, sign up for a free MyStar account then tap 'Subscribe'. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID.
On the Huawei app, after signing up or log in, click ‘Try for Free’ and you will be redirect to web browser.
On the iOS app, you will be charged RM1.90 for the first month and will receive the free access for the second month.
If you use the iOS app, you can subscribe to the 1-month introductory offer at RM1.90 then enjoy the second month for free. Alternatively, you can activate the free trial on TheStar.com.my through a web browser then log in to the iOS app to continue enjoying the free trial.
Android app: Sign up for a free MyStar account and activate your 1-month free trial to The Star Digital Access. When your free trial ends, your membership will automatically be converted to the introductory offer at RM1.90 and the standard pricing thereafter at RM9.90/month, unless you cancel your membership.
Huawei app: First, log in or sign up for a MyStar account, click subscribe and you will be redirected to the website.
IOS app: Sign up for a free MyStar account then tap ‘Subscribe’. You will be redirected to an in-app purchase screen where you’ll have to log in with your Google Play ID or Apple ID. For iOS users, the Introductory Offer is RM1.90 for the first month then the second month is free. After this free trial period your membership will automatically be converted to standard pricing at RM9.90/month.
If you are using a corporate email, kindly inform your tech department to whitelist @thestar.com.my.
App: You may pay with a credit or debit card through in-app purchase. Please refer to the in-app Terms of Sale for Android here or iOS here.
App: Tap profile icon on the bottom right of the screen and tap 'Subscription Info'.
App: Yes, you can download your tax invoice from Transaction History. Tap profile icon on the bottom right of the screen and tap 'Subscription Info'. Select 'Transaction History' from the drop down menu.
App: Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Transaction History' from the drop down menu.
App: Yes. Tap profile icon on the bottom right of the screen and tap Subscription Info. Select 'Manage Billing Info' from the drop down menu.
You are entitled to a 1- month free trial followed by a 1-month introductory offer at RM1.90 for 1 month only. After which your membership will automatically be converted to standard pricing at RM9.90/month.
If you subscribed on the iOS app: The Introductory Offer is RM1.90 for the first month than the second month is free. After which your membership will automatically be converted to standard pricing at RM9.90/month.
App: For in-app purchase, kindly refer to your Play Store or App Store settings to change your credit card number.
App: Tap ‘profile’ icon on the bottom right of the screen and tap ‘Subscription info’ to view your subscription info.
- Continue here – where you will be logged out of your oldest session so that you can continue on the new browser.
- Manage logins – where you can view all the sessions that you’re logged in to so you can choose which to deactivate.
- Your Digital Access membership is tied to your MyStar account. Please ensure you are logged in with the correct MyStar account with an active Digital Access membership and try again.
- If you subscribed through in-app purchase, launch the app and navigate to Profile > The Star Digital Access Subscription > then click the Restore button on the top right of subscription page
- Please try to log out then log in again
- Please ensure you subscribed to the Digital Access membership for TheStar.com.my and NOT The Star ePaper which is a different service to read the digital replica of our newspaper.
IOS: On the ‘Subscription info’ screen, tap ‘Subscribe Now’. Sign in and tap ‘Restore’ to sync your iOS subscription on your device.
If you signed up through Google or Facebook, your login details are linked to that account and we are unable to assist with the password reset.
Except those who register with Apple ID and subscribe. This is supported only on devices with iOS ver 13.6 and above. Option to Sign in with Apple is not available on The Star website and the Android app.
If payment is successful, try the following approaches:
- Make sure you are using the same log in as when you subscribe (another email or social log in)
- Restore your transaction
- Log out and log in again using the same account
- Close and restart the app
If the issue persists, contact customer support via Profile > Feedback.
- On the app, navigate to Profile > Subscribe > click Restore button on the top right of subscribe page

iOS:
- On the app, navigate to Profile > Subscribe > click Restore button on the top right of subscribe page

- Yes, we may occasionally offer readers with codes to extend their digital access for free or at a discounted rate.
- The Digital Access membership may be sold on other channels not on TheStar.com.my or the app, e.g. on StarNewsstand. Memberships purchased on such channels will be fulfilled via codes which members must activate.
- Please refer to the instructions provided together with the code.
- Select a package > enter the code at check-out page > proceed to payment.
- Note: make sure the price and package is correct before you make a payment.
- Please click here then select 'I have a Corporate or Newsstand code' to activate the subscription. You may go to manage subscription to check for your subscription status.
- Please check the code's terms and conditions. Please note that some codes are one-time use only and may have already be redeemed.
- Please check if your code is a discount code or Corporate/Newsstand for paid or free subscription code. Then refer to the question 'I have a code, how do I redeem it?'.
- Please check if you have already successfully redeemed the code under 'Manage Subscription'.
- If you currently have an active membership on auto-renewal, please cancel the auto-renewal feature before redeeming the code.
However you cannot cancel your free MyStar account at this time.
App: If you subscribed through in-app purchase, please cancel your membership through your Play Store or App Store settings. Please refer to the guides here for the Android and here for iOS.
Note: Huawei app: Please cancel from TheStar.com.my
Note: you will be subjected to the respective reward or promotion’s terms and conditions.
Note: 7-days free trial only give you access to StarBIz Premium content only.
Note: You may only apply for the membership AFTER your 7-days trial ends.
StarBiz Premium
StarBiz Premium Plus
The memberships come in two forms - monthly and yearly. You may opt-in for auto-renewal to make sure your reading experience are not interrupted.
Note: The Business Times only applies to the yearly membership.
- Click on any premium content (with a lock icon) and you will be directed to our catalogue page > sign in
- Sign in with your existing Mystar or Newsstand account > you will be directed to our catalogue page
- Click on profile icon > subscription info > click subscribe
Note: Please take note that the effective date of the cancellation will only take place
- Next billing cycle if it’s charged
- End of this billing cycle if it’s not charged.
If you are on 1-mth membership, email will be sent 7-days before expiry
If you are on 1-year membership, email will be sent 1-month before expiry
I have paid for a StarBiz Premium Plus membership but I am unable to access the Business Times, why?
Just follow the steps:
Step 1: Register as a MyStar user. If you have already registered, go ahead and log in.
Step 2: Click on the "I want to book a new ad" button.
Step 3: Select the advertisement type from the drop-down box, e.g. Cars for sale.
Step 4: Enter the advertisement details.
Step 5: Choose the number of days you want it to be published.
Step 6: Choose the edition in which you want it to be published.
Step 7: Select your preferred publication date(s).
Step 8: Check your advertisement.
Step 9: Submit your advertisement and print out the page for reference.
Step 10: Select "Yes" to continue with credit card payment.
Step 11: Done! Please allow at least one day for processing.
Please close your existing browser and open a new one to pay for subsequent new ad(s) created. This is to avoid errors from occurring during payment for the transaction.
If you have additional questions, please call Star Online Booking at 03-79668205 (Mon thru Fri, 9am to 5.30pm), or email us at classifieds@thestar.com.my.