Complaints bureau to address 80% of public complaints annually, says Zaliha

KUALA LUMPUR: The Public Complaints Bureau (BPA) says it aims to resolve at least 80% of all public complaints involving government agencies every year, says the Prime Minister’s Department.

Minister in the Prime Minister's Department (Federal Territories) Dr Zaliha Mustafa (pic) said BPA has introduced the Queue Management System (QMS) e-rating system.