Watsons pays back Malaysians for their trust in the brand


Watsons Malaysia collaborated with Kechara Soup Kitchen to deliver food and drinks to the homeless and the poor.

THROUGHOUT the years, Watsons Malaysia has been giving back to Malaysians via its various CSR initiatives that revolve around the theme of “Do Good, Feel Great”.

“We have reached out to different communities, charity homes and organisations to provide them with products and food, ” said Watsons Malaysia managing director Caryn Loh.

Now, with the Covid-19 situation, Watsons Malaysia has upped the ante on its CSR efforts.

The health and beauty retailer supplied more than 156,000 essential items, Vitamin C products, raincoats, bedsheets, food and more to over 20 hospitals, healthcare centres and charity homes across the country.

“We are committed to continue this CSR programme in the years to come, ” said Loh.

Watsons Malaysia’s popularity with consumers is evidenced by its seventh consecutive win since 2014 at the annual Putra Brand Awards.

It was the platinum winner in the retail category of the awards in 2019, and won the gold in the same category at the Putra Brand Awards 2020.

The Putra Brand Awards is in essence a people’s choice awards – “money cannot buy” as the winners are voted by consumers.

“We are humbled that Watsons Malaysia has been the people’s choice throughout these years, and we could not thank them enough for believing in and trusting Watsons to provide the best services and products to customers and the community, ” said Loh.

Among the many beneficiaries which received essential supplies from Watsons Malaysia are (pics, from left) University Malaya Medical Centre, Hospital Sungai Buloh and Promise Home orphanage.Among the many beneficiaries which received essential supplies from Watsons Malaysia are (pics, from left) University Malaya Medical Centre, Hospital Sungai Buloh and Promise Home orphanage.

“Over the years, we managed to maintain our presence in the retail industry and grow even more and keep up with the ever-changing trends and innovations.”

Loh said that winning such a prestigious award is important in brand positioning and recognition in this growing industry; it helps to increase consumers’ trust and the brand’s credibility in providing more for customers.

She added that Watsons Malaysia’s priority has always been serving customers and the community while “putting a smile on their face”.

“We always find ways to give more rewards, savings and offerings through giveaways, exclusivity and promotions in-store and online to our customers. And we constantly give back to our communities through various corporate social responsibility programmes.”

Loh said Watsons Malaysia’s aim in 2021 is to be relevant, innovative and to go the extra mile in offering products and services through an omnichannel approach.

“To remain the No.1 health and beauty retailer in Malaysia and continue to serve the nation as the top brand choice for customers, ” she concluded.

Watsons Malaysia is the leading health and beauty retailer with more than 550 stores and growing in the country – serving the needs of all Malaysians.

Watsons continues to inspire its customers to enjoy life to the fullest and sets the standards in the health, wellness and beauty market, providing personalised advice in health, beauty and personal care on top of its market-leading product ranges.

Watsons is the flagship health and beauty brand of the A.S. Watsons Group, established in Hong Kong in 1841.

Watsons is the gold winner in the Retail category of the Putra Brand Awards 2020.

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