PUTRAJAYA: Malaysia is ahead in shaping the future of the gig economy by providing a comprehensive legal framework for gig workers here compared to many of its regional peers, says Datuk Seri R. Ramanan (pic).
The Human Resources Minister said that the Gig Workers Act 2025, which came into force yesterday, marks a significant step in ensuring that workers in the sector receive basic legal protection in line with the evolving employment landscape.
“An estimated 1.64 million individuals involved in Malaysia’s gig economy stand to benefit through clearer worker rights, transparent agreements, structured dispute resolution mechanisms and improved social security protection under the Act.
“This reflects the government’s commitment to ensuring that digital economic progress goes hand in hand with workers’ protection and well-being, positioning Malaysia as a reference model for a fairer, more inclusive and sustainable gig economy,” he said at a press conference yesterday.
He said countries such as Singapore, Indonesia and the Philippines are gradually introducing laws for such workers, though these are limited to certain sectors.
Under the Act, Ramanan said gig workers can now lodge complaints on issues such as payments, account suspensions or breaches of service agreements.
He added that the ministry has also introduced an e-Aduan system as an online platform to receive complaints, enquiries and feedback.
“In line with the No Wrong Door Policy, gig workers can also submit complaints at any department or agency under the ministry, where all complaints will be reviewed, recorded and channelled to the relevant agencies for action,” he said.
Ramanan added that complainants will also be able to track their cases, which will be resolved within 21 working days.
“If disputes cannot be resolved through internal channels and conciliation at the Industrial Relations Department, they will be referred to the Gig Workers Tribunal, which provides a fair, independent and efficient avenue for resolution,” he said.
He added that a Gig Advisory Council has been established with 26 members from various backgrounds.
The council, which begins its duties today, will serve as a tripartite platform involving representatives from the government, gig workers and contracting entities.
Ramanan said that the council will also advise on minimum income rates, formulas and standards based on sectors, regions and types of services.
“It will also serve as a platform for dialogue, consultation and advice on policies and issues in the gig sector involving relevant stakeholders.
“This approach allows a minimum income rate to be determined through a more dynamic and fair mechanism based on current economic data,” he said.
He added that the setting up of the Malaysian Gig Economy Commission (SEGiM) will also provide the legal foundation to better protect the rights and welfare of workers in the sector.
