Hands-on approach: People waiting for their turn at the Kuantan UTC, where Shamsul made an unannounced visit. – Photo taken from Shamsul’s Facebook page
KUANTAN: Several government agencies at the Urban Transformation Centre (UTC) here must improve their services to ease operations and address customer satisfaction, says Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar.
He shared a video on Facebook after making an unannounced visit to the Road Transport Department (JPJ), National Registration Department (JPN)and Immigration Department at the centre.
He added that JPJ counter services needed to provide additional seating and service counters due to the congestion caused by the high number of people renewing their road tax.
In the video, he was seen personally contacting the relevant authorities to highlight the issue and urged immediate action to ensure the best possible service for the public.
“Many people from Kelantan and Terengganu, particularly from Kemaman, come to Kuantan UTC for services. One improvement could be adding more chairs, as some people have to stand for 45 minutes to an hour.
“We should add another kiosk for road tax renewals. When asked, people said they had to wait about an hour.
“In just three hours, over 300 visitors came through, with each counter handling an average of 80 people,” he said in the video posted on Saturday.
He added that the surprise visit provided a clear picture of areas that need improvement.
After observing and assessing the three departments’ counters, he commended the staff for their dedication and commitment.
He contacted the relevant authorities to inform them, and received a report confirming that immediate action has been taken.
The post received over 1,000 likes on Facebook, with many users praising Shamsul Azri’s efforts to enhance public services and expressing their hope that such initiatives will continue.
Shamsul Azri also made an unannounced visit to the Pekan district police headquarters, where he received a briefing from Pekan police chief Supt Mohd Zaidi Mat Zin.
“He highlighted security concerns for residents and the welfare of officers, particularly the need for urgent upgrading of quarters and office space.
“I will raise these matters with the relevant authorities to ensure that security services are enhanced and continue to earn public trust,” he said.
Shamsul Azri also shared on Facebook that he visited the site of a roof repair project for an elderly resident and distributed essential items.
The project is under the Santuni Madani programme initiated by Prime Minister Datuk Seri Anwar Ibrahim.
