Many frustrated with passport renewal problems

In person: People waiting to renew their passports at the Immigration Department in Plaza PKNS, Shah Alam. — IZZRAFIQ ALIAS/The Star

KUALA LUMPUR: Many people applying for a passport online ended up having to go to the Immigration Department to complete certain procedures.

They spoke of their frustration, saying the department should come out with a clear list of instructions on the dos and don’ts.