MBSA acting mayor assures glitches will be sorted out after hearing of public complaints
A COUNCILLOR is urging Shah Alam City Council (MBSA) to improve its MyMBSA app if it wants to encourage the public to use the platform.
“I received several complaints from people who couldn’t make any payments through the app,” MBSA councillor Simon Siow Fun Yean said of the platform which was developed in-house for common transactions.
“The latest complainant said he couldn’t pay his parking compound through MyMBSA.
“However, when I tried making payments to MBSA through other channels such as JomPay, the payment went through.”
Siow said it was embarrassing that ratepayers could not pay via MBSA’s own app and had to resort to other methods.
He raised this matter during the city council’s full board meeting yesterday at its headquarters in Wisma MBSA, Shah Alam.
The city council’s Finance Department told him there were 54 channels for payment including online and at MBSA counters.
The online options include JomPay, PBTPay and ewallets.
Siow said, “The MyMBSA app is already a few months old so any technical glitches should have been be sorted out by now to ensure a convenient way for the public to conduct transactions with the city council.”
According to the MyMBSA platform, registered users can use the app for transactions such as paying assessment tax and fees for permits, licences and rental of halls and auditoriums.
MBSA Information Technology Division head Umi Aida Ab Malik later clarified that the hiccups were caused by migration from the old to new systems, adding that it was now running fine.
Shah Alam acting mayor Cheremi Tarman, who chaired the full board meeting, said the city council would continue monitoring and improving the MyMBSA system before formally launching it sometime next year.
On another matter, Cheremi said MBSA’s Health Department had been tasked to look into a suggestion by a councillor to reduce the city’s crow population at source.
MBSA councillor Datuk Emran Kadir, who is also Orang Besar Daerah Petaling, suggested the city council work with Wildlife and National Parks Department (Perhilitan) to understand the crows’ nesting and mating habits, as an alternative to shooting the birds.
It was brought up during the full board meeting that more than 4,000 crows were killed during a recent shooting operation in the city.