Whether you’ve bought detergent or just had a colonoscopy, every store, website, health care provider, airline, credit card company, hotel and car dealership wants to know if you’re satisfied, how they could improve and whether you’ll recommend them. — The New York Times
In the 1980s, Ed Koch, then New York City’s mayor, often grabbed bemused commuters emerging from the subway, asking them a simple, surprising question: “How am I doin’?”
Today, that query seems to be asked of everyone, all day long.
