Hotel reviews play a major role when we book online. And yet experts say we should avoid making decisions based on ratings on booking platforms. — dpa
Hotel reviews online are pushed on various platforms as a reliable way to judge the standards of accommodation, but the problem is that they are often fake.
Consumer rights advocate Tatjana Halm says it’s impossible to say exactly how high the proportion is. “This is partly because there are so many ways to fake them.”
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