HERBALIFE, a global health and wellness company, community and platform has issued a public health warning following a sharp increase in counterfeit and unverifiable products being sold illegally online, misusing or impersonating their brand.
Certain online sellers have been using fake “authorisation letters” to make their listings appear genuine, deliberately deceiving unsuspecting consumers.
These counterfeit products are sourced from unknown and unverified sources, which may pose serious and unpredictable health risks to consumers.
Herbalife products are increasingly sold through unauthorised channels, including online auction sites, social media marketplaces, e-commerce platforms and unauthorised retail stores.
Herbalife does not approve these channels that may mislead consumers with unusually low prices. Buyers may not receive the product they paid for or may receive products with unknown or unsafe content.
Products sold through unauthorised sources bypass Herbalife’s safety, quality and compliance controls and may be counterfeit, tampered with, expired, improperly stored or falsely labelled, posing serious and unpredictable health risks. Its review of selected purchases has uncovered disturbing findings.
What consumers must know
Here’s what every consumer should know before buying Herbalife products:
> Herbalife does not authorise the sale of its products through unauthorised online sellers, platforms or marketplaces and retail stores. It has no affiliation with such listings, including those displaying so-called “authorisation letters.”
> Any product purchased from unauthorised sources is high-risk and may be counterfeit, compromised or unsafe. Herbalife cannot and will not verify, guarantee, or stand behind the authenticity, quality or safety of such products.
> Herbalife is actively monitoring and pursuing enforcement action against illegal online sellers and counterfeit listings.
Herbalife products are available only through independent Herbalife Distributors or the official website. Purchasing through these authorised channels ensures product authenticity, quality assurance, personalised coaching and coverage under Herbalife’s Gold Standard Guarantee.
Herbalife Malaysia and Singapore senior director and general manager Steven Chin said, “Protecting consumer well-being and trust is our highest priority.”
“In both Malaysia and Singapore, more consumers are purchasing supplements online for convenience, but this also makes it more important than ever to be vigilant against counterfeit products.
“Your health is precious. Counterfeit products pose a serious consumer safety risk because they do not undergo rigorous, science-based testing we have to ensure product quality and safety.
“We will act decisively against any misuse of our brand or deception of consumers.”
“Due to potential safety concerns, I strongly urge customers to only purchase via our independent Herbalife Distributors. Stop using suspected counterfeit products or purchase products bearing the “Herbalife” brand and logo from unauthorised sales channels to safeguard your personal health and well-being.”
If you need assistance, contact Herbalife Malaysia’s team at 03-2706 9888 (10am to 6.30pm, Monday to Friday) or via email at memberservices_my@herbalife.com.
To learn where to purchase genuine Herbalife products and how to avoid unauthorised sellers, watch the consumer safety video here.
