GX 3.0 - Two years of empowering over one million Malaysians towards financial resilience.
GX Bank Bhd (GXBank) celebrated its second anniversary by reaffirming its foundational ethos: to make banking conveniently accessible, inclusive and empowering so that every Malaysian can be financially resilient.
“We launched the bank with an ambition to revolutionise the banking industry and today, we are paving the path demonstrating the tangible impact of our purpose-driven approach,” said GXBank chief executive officer Kaushik Chowdhury (KC).
“In the last one year, we have more than a million transaction customers and facilitated more than 220 million transactions.
“The trust placed in us is humbling and it validates our belief - the true value of technology in finance must translate into meaningful access and effectively serve the financially underserved.”
Kaushik added: “We are quietly but surely proving that our use of AI and data is about the essential utility that ensures the financially underserved are finally being served.”
The GXBank team and its partners are celebrating collaboration and success.
Fulfilling purpose
The bank’s rapid growth is a testament to the impact it is enabling for individuals and families:
> Financial resilience: Customers have been empowered to save and manage their finances more effectively, collectively earning RM24mil in interest in 2025;
> Equitable access: Customers are better managing their financial shortfalls in their daily spending. Since the launch of FlexiCredit, customers have done more than 120,000 drawdowns, with more than 60% using it for unexpected emergencies like medical bills or car repairs, while almost 50% are using it for daily expenses. Additionally, based on a customer survey, almost 50% are improving their money habits and credit score with timely payments on their FlexiCredit;
> Breaking the cycle: GXBank’s Impian GIGih programme has distributed bursaries to more than 1,700 underprivileged students and is sponsoring 18 young bright Malaysians in their tertiary education.
The engine of inclusion
Exceeding industry standards, GXBank's technology and AI tools are a driving force for inclusion and enhancements in operational efficiency.
This includes utilising technology to optimise back-end operations, addressing intricacies that often marginalise the financially underserved, while keeping customers information and money secure.
GXBank’s systems feature Adaptive Authentication, Predictive Fraud Prompts and Active Selfie Checks for motion-based verification, enhancing security and helping prevent potential fraud. These tools also enable faster onboarding, quicker credit approvals and renewals, streamline the customer experience and improve detection of compromised devices to protect against unauthorised losses.
Business empowerment
Recognising that micro, small and medium enterprises (MSMEs) are the lifeblood of the Malaysian economy, GXBank’s Business Banking and Jaguh Niaga programme are seeing positive traction.
“Since the launch of GX Biz FlexiLoan in September, RM25mil has been disbursed to our MSMEs,” said GXBank deputy chief executive officer and chief operating officer Hildah Hamzah.
“Additionally, we are now seeing MSMEs successfully opening an account and applying for loans within eight minutes, which was previously unheard of,” she emphasised.
Enduring commitment
To mark its second anniversary, GXBank’s 1,000,000+ Impian Malaysia campaign reflects its continued commitment to helping Malaysians achieve their financial goals.
“This is a focused, actionable plan to tackle the most persistent barriers to financial empowerment, from helping families save for their children’s education to providing MSMEs with flexible financing and vital operational partnerships. This is about delivering real value where it is needed most,” Hildah added.
The campaign includes:
> Bonus Pocket: Limited time offer of 4% per annum (p.a.) interest (2% p.a. daily base interest + 2% p.a. bonus interest);
> GX Biz Banking: 3% per annum daily interest on business deposits, with a 0% interest on the first month loan repayment.
Present to celebrate this milestone with GXBank were organisations who have supported the build and running of the bank and partners who are collaborating to offer better value to customers.
Learn how GXBank is making a difference by visiting https://gxbank.my/
