QuickCheck: Does a utility company send SMSes with links to customers with overdue bills?


TO paraphrase Destiny's Child: Did I pay my bills? Did I pay my electricity bill? If I did, then maybe I could chill.

Sometimes we forget to pay our utility bills, and that could lead to anxiety of having your electricity or water being cut.

Some have claimed that utility companies like Tenaga Nasional Berhad (TNB) send automated SMS messages with payment links to customers if their payment is due.

Is this true?

VERDICT:

FALSE

While TNB does send out SMSes, the utility company does not send SMSes prompting customers to pay their overdue bills through clicking a hyperlink in the message.

According to the company's social media posting, people who receive messages asking to settle their "overdue electric bill" should not click on the link in the message as it is a rampant spoofing scam.

"Only use official channels to pay your electric bill," the company said on its Facebook page.

These official channels include the myTNB app, myTNB portal, Touch'n Go eWallet, JomPAY and online banking.

So remember, as long as you stick to these channels to pay your bills, your electric bills, you can chill.

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TNB , Scamm , Spoofing , Electric bills

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