KUALA LUMPUR: More seamless travels set for passengers departing from the Terminal Bersepadu Selatan (TBS) bus terminal with QR codes set to be integrated on tickets, allowing passengers to head straight to the departure gates.
Transport Minister Anthony Loke said the move, effective this month, is hoped to reduce congestion, especially during peak travel periods.
“Among the most common grouses were that passengers who bought tickets online will still have to convert them into QR codes at physical counters here.
“Now however, the Land Public Transport Agency (Apad) has made it mandatory for online bus ticketing agents to integrate QR codes to their ticketing where passengers can head straight to their gates,” he told reporters after a walkabout and inspection at TBS on Tuesday (Feb 3).
For passengers who purchased tickets without QR codes, Loke said they can obtain the codes at the TBS website at a fee of RM1.
“At the same time, we will still have physical counters available for any QR generation purposes for those who are not aware of the changes,” he said.
An estimated 30,000 to 40,000 passengers are expected to pass through TBS daily during the coming Chinese New Year festive period.
“About 1,000 bus trips are scheduled daily, for the days leading up to festive celebrations such as Chinese New Year and Hari Raya Aidilfitri.
“We must manage crowd control well and one reason for the previous congestion was due to the QR code generation, which made many passengers unhappy.
“We are trying to resolve this,” he said.
On a related matter, Loke said he has also stressed for the TBS management and operator to ensure facilities are in working order.
“Previously, there have been complaints of malfunctioning escalators and lifts alongside dirty toilets.
“We have stressed this to be improved so passengers will have a comfortable journey,” he said.
