JOHOR BARU: Foreigners are advised to use the new National Integrated Immigration System (NIISe) while going through immigration at a main checkpoint here following a system failure involving its autogates, says the Border Control and Protection Agency (AKPS).
AKPS said, besides NIIse, foreigners could also use the manual counters to clear immigration.
AKPS, in a statement on Facebook, said that the eGates at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI) were experiencing technical problems involving those holding foreign passports.
However, Malaysians can use the system without any issues.
AKPS said that at press time, the movement of people at all zones was smooth, and the Immigration Department and AKPS were carrying out monitoring and rectifying works.
The Star has earlier reported that thousands of foreigners got stuck in long queues at the two land checkpoints with Singapore following a major technical glitch, which has knocked off most of the immigration autogates on Saturday (Jan 10).
The worst affected was at BSI where foreigners were forced to wait for more than one hour to clear immigration.
At press time, the autogates were still not fully functioning, and authorities were carrying out a contra-flow to manage the long queues.
Meanwhile, a security official said at least 39 autogates at the entry and 29 machines at the exit areas of the bus halls at BSI have been having problems for the past few days, but totally crashed on Saturday due to the huge influx of foreigners during the weekend.
Kompleks Sultan Abu Bakar (KSAB) Customs, Immigration and Quarantine (CIQ) complex in the Second Link has 12 autogates.
Since June 1, 2024, visitors from 63 countries, as well as diplomats serving in Malaysia and their family members, have been eligible to use the autogates for faster clearance.
