JOHOR BARU: Mentri Besar Datuk Onn Hafiz Ghazi has voiced his disappointment regarding a system disruption involving the autogates that lasted over 24 hours, causing congestion at checkpoints.
He noted that the disruption affected the smooth flow of in and out transactions.
"I have extended this matter directly to relevant parties at the Federal level. I urge immediate steps to be taken to ensure that this issue does not repeat," he said after making a surprise visit to the Bangunan Sultan Iskandar Customs, Immigration and Quarantine (BSI) here.
Onn emphasized the need for an efficient, consistent operating system capable of functioning optimally at all times.
"As I have stated before, despite some improvements in crowd management, it is not adequate. Operations at the country's border gates have not yet reached the level of efficiency we expected," he remarked, adding that such incidents not only inconvenience the public but also affect the state and country's image.
Since Friday noon, foreigners have been unable to use all autogates nationwide, though those with Malaysian passports remain unaffected.
As of press time, some autogates have begun resuming services in stages nationwide since 4.30pm.
More to come
