GEORGE TOWN: A debate about the performance of Penang's tourism sector has emerged following comments made at a Tourism Malaysia press conference on Monday (May 5).
Tourism Malaysia's deputy chairman, Datuk Yeoh Soon Hin, emphasised the need for new tourism products across all states to offer returning tourists fresh experiences.
He specifically questioned Penang's offerings, asking journalists, "What new tourism products does Penang have?"
Yeoh highlighted that Penang's tourism should not rely solely on "George Town and murals."
The Chinese media reported that Yeoh, also the Penang Port Commission chairman, made these remarks after state tourism committee chairman Wong Hon Wai left the press conference having listed new attractions.
Former PPC chairman Datuk Tan Teik Cheng advised Wong not to deny that there are issues in Penang's tourism performance.
Tan expressed concern over Wong's public statement accusing Yeoh of "undermining" Penang's tourism efforts, calling Yeoh's remarks "unacceptable."
Wong added that he would address Yeoh's comments with Tourism, Arts and Culture Minister Datuk Seri Tiong King Sing.
Tan, also Penang MCA chairman, urged Wong to be open to criticism.
"Every Penangite wants the state's tourism sector to thrive," said Tan. "Dismissing well-meaning suggestions or observations is concerning for Penang tourism's future."
Penang Tourist Guides Association chairman Clement Liang noted the recent tension between Wong and Yeoh, a former state tourism exco for Penang.
"I have no issues with either leader, though Penang can improve by addressing some tourism-related problems," Liang said.
He noted that ongoing infrastructure projects in Penang are years from completion and urged addressing the perception of Penang as a traffic jam zone.
"More traffic police or wardens at key junctions would help," Liang said.
During festive seasons, traffic congestion makes organising quality trips for cruise ship visitors difficult as travel time between attractions is affected."
"Cruise ship tourists are on the island for only eight to 10 hours, so we must ensure they have a rich experience," he added.
Liang hopes the state can make Weld Quay, near Penang's clan jetties, more pedestrian-friendly.
"Tourists can be bewildered, less alert, and tired from jet lag," he said. "They may expect cars to stop for pedestrians, which doesn't always happen here."
"Weld Quay sees many tourists at risk from traffic, as does Armenian Street, home to the popular Children on Bicycle mural."
"Penang's attractions are always appealing, but some basic improvements would help," Liang added.
