MYAirline warns against scammers targeting refund seekers

PETALING JAYA: Be wary of individuals claiming they are MYAirline representatives reaching out to customers about refunds, warns the low-cost carrier.

In a statement on Dec 30, MYAirline said there have been reports of individuals falsely claiming to be representatives of the company and contacting customers awaiting refunds for their flight bookings following the suspension of the airline last month.

“These scammers employ various tactics, including phone calls, emails, or messages on social media platforms, to deceive customers into providing personal information or making payments under false pretences.

“To safeguard against potential scams, we advise our customers to verify the source when receiving communication regarding refunds. “Check for official email addresses or contact numbers associated with MYAirline. Official communications from us will be from the myairline.my domain,” the statement said on Dec 30.

MYAirline also advised its customers to avoid disclosing personal information such as personal or financial details to any unverified source claiming to be from MYAirline.

“If you encounter any suspicious communication or fraudulent behaviour, report it immediately to MYAirline’s official customer support channels or relevant authorities,” it added.

For further assistance or inquiries regarding refunds or any concerns, customers are encouraged to reach out to MYAirline’s official customer service channels via [e-mail] or call the airline on [phone].

On Oct 12, MYAirline suspended its operations until further notice.

In its announcement, the carrier had advised affected passengers with booked tickets to seek alternative travel arrangements.

In November, Transport Minister Anthony Loke said customers affected by the sudden suspension of MYAirline's operations could request a refund through the “chargeback” process if their travel dates have passed.