KLIA in need of major facelift (Poll Inside)

Crowded: A typical view of the inside of KLIA, with long lines at check-in and immigration an inconvenience for travellers both foreign and local. — FAIHAN GHANI/The Star

PETALING JAYA: From long immigration lines and luggage waiting times to the now out-of-commission aerotrains, players in tourism and hospitality say KLIA needs a serious revamp to attract more tourists.

While KLIA has served Malaysia well since it opened almost 25 years ago, stakeholders feel it has lagged behind rivals such as Singapore Changi Airport, said Malaysian Association of Tour and Travel Agents (MATTA) president Datuk Tan Kok Liang.