PETALING JAYA: Large crowds and long lines formed at the Stadium Titiwangsa vaccination centre on Monday (May 17), with many complaining about the protracted process on social media.
The authorities have since issued a statement apologising for the congestion, adding that it will add waiting tents and chairs outside the stadium.
Earlier, frustrated vaccine recipients wrote about their less-than-smooth experience on Twitter and Facebook, along with photos and videos of the packed vaccine dispensing centre.
Many of the people there were elderly vaccine recipients accompanied by their children or relatives.
Twitter user @willieyeoh said many of the elderly were complaining, and that people waited for hours before they got their jabs.
“What is going on? The queue is going around the stadium. There are so many lines here, not sure which is which. Where are the volunteers?
“(My grandmother’s) appointment was scheduled at 12.30pm and we were there only at around noon. We followed YB KJ and his team’s advice to be there 15 to 30 minutes earlier.
“After three hours and we are done, ” he said in a tweet.
Other social media users also said there was confusion and disorder, with some pointing out the lack of proper signage and direction for recipients waiting outside the vaccine centre.
Videos also showed some recipients having disagreements as they waited their turn, with some claiming that there were others cutting the queue.
The situation was made worse by heavy rain at the vaccination centre, which is next to the Titiwangsa Park in Kuala Lumpur.
The Covid-19 Immunisation Task Force (CITF) said in a statement on Monday that it took note of the crowds at the centre and will take the necessary measures to ease the congestion.
“The congestion occurred because the path for vehicles to enter the area is narrow, and the tents and chairs at the waiting area for the people there are quite limited, ” the CITF said.
The task force added that the capacity of the centre was 1,600 people a day, and more people had turned up at the site as they were accompanying the vaccine recipients.
“This situation was made worse due to the rain, and the vehicles sending vaccine recipients were trying to stop their cars near the entrance.
“To rectify the situation, the CITF has decided to immediately add the number of waiting tents to four units, with 500 chairs.
“The CITF apologises to all who were affected by the congestion issues at the Stadium Titiwangsa vaccine dispensing centre, and is always looking to upgrade our services, ” it said.