While most say it is easy to use, some say it lacks information and does not state whether their application has been approved or not.
Applicants seem to be getting different responses from the app and many are confused over the meaning of the pop-up message or the QR code generated after the form has been filled. They also say they cannot retrieve their applications once they are submitted.
The fact that the app is only in English is also a major complaint.
The app, once it verifies the applicants through their mobile phone number, requests for name, address, MyKad and phone number and then asks them to tick one of five reasons for travelling.
The five reasons provided are emergency activity, medical treatment, essential activity, essential shopping and interstate travel.
Husni Bugati from Putrajaya, whose three teenage children are stranded in Kuantan, Pahang, is worried that he may have to wait until the MCO is lifted before he can bring them home.
“When the MCO was announced, my children aged between 13 and 17 were in Kuantan for the school holidays to visit their elder sister who is working part-time there.
“I was very excited when the government announced that they may be able to return.
“I filled up the form in the app, but all it asks for are basic details and the reasons for travelling. I clicked interstate travel and then it sent me a message saying I would have to wait until April 29 to check on the application process,” he said.
“So now I am quite confused. Would I have to fill in another form later or would I be allowed to travel to pick them up or would I have to arrange for them to return on their own?
“I suspect the app is merely a means for the authorities to see exactly how many people want to travel,” Husni added.
Teacher Shahrulnizam Abdullah, 39, from Manjung, Perak, sent his pregnant wife and three children to their hometown in Mata Ayer, Perlis, for the school holidays when MCO was announced.
“I returned to Manjung as I still had some work to finish at the school. My wife has to go for her medical check-up here and I need to fetch her.
“I filled up the form and clicked on interstate travel, although it is also for a medical reason. I could only click one reason. Then it generated a QR code, which I do not know if I can use when I do make the trip to Perlis“Do I show the QR code at the police roadblocks? I am not sure at all,” he said.
Shahrulnizam said he felt the app should also be in Bahasa Melayu.
His colleague Nor Azah Ahmad said she also submitted an application to send her elderly mother back to her village in Kulim, Kedah, from Perak.
“After I filled the form in the app, I was told my request to travel has been recorded,” she said.
“The app also advised me to check again on April 29 for further information on the application process. But why did I not get a QR code?”
The government announced on Friday that those who were stranded in their hometowns or villages when the MCO was implemented would be allowed to return home between May 1 and May 3 provided they had valid reasons to travel.
They would have to apply through the Gerak Malaysia app to get permission from the authorities before travelling.
Those who cannot access the app were requested to submit their applications at the nearest police stations.
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