Tenaga clarifies SOP on meter tampering


WE refer to StarMetro’s article, “Shop owners slapped with high electricity bills”, published on March 7. We wish to clarify some factual errors in the article with regards to the standard operating procedure (SOP) for meter tampering cases.

Under the SOP, the respective registered account holders are called in for a session whereby explanation and proof of the meter tampering findings are presented by Tenaga Nasional Bhd (TNB) without prejudice.

Detailed explanation on back-billing calculation and back-billing period are also explained and presented during the session.

The account holders are also given the opportunity to make payment in order to reconnect electricity supply that has been disconnected in accordance with the provision of the Electricity Supply Act 1990.

Under the same act, registered account holders are liable for any unpaid bill amount.

In this case, TNB is claiming revenue loss from meter tampering and not charging the registered account holders with high bills indiscriminately.

We highly recommend owners of premises to transfer the ownership of their TNB account/s to their tenants when there is a change in tenancy so that the latter will be fully responsible for any delinquent account/s.

They can do so by filling up a Change of Tenancy (COT) form at the nearest TNB offices or through myTNB Portal at www.mytnb.com.my.

Through the app/portal, customers can connect and view unlimited numbers of electricity bills, allowing them to track electricity bill payments for rented premises, if they prefer not to transfer ownership of account/s via COT.

For more information on COT, customers can contact TNB through our official Facebook page, TNB Careline or call 1300-88-5454.


Tenaga Nasional Bhd

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