The Firefly delegation was warmly welcomed by Changi Airport Group. Firefly crew flank (from second left) CAG associate general manager (market development) Alicia Chen, CAG Seletar Airport general manager See Seng Wan, CAG executive vice-president (airport management) Tan Lye Teck, Firefly chief executive officer Philip See, Firefly marketing and communications head Koo Kee Wai and Firefly strategy and digital head Norhayati Sufira Ibrahim.

FIREFLY, a wholly owned subsidiary of the Malaysia Aviation Group (MAG), marked a significant milestone when it flew 59 passengers onboard its FY3124 from Sultan Abdul Aziz Shah Airport to Seletar Airport in Singapore on the morning of June 13.

Upon arrival at Seletar, Firefly chief executive officer Philip See and his accompanying delegation were warmly welcomed by Changi Airport Group executive vice-president (airport management) Tan Lye Teck.

The send-off event also commemorates Firefly’s post-pandemic recovery initiatives, as the Malaysian airline suspended all flights to Seletar in March 2020 due to the Covid-19 pandemic – just a year after its maiden flight to Seletar in April 2019.

“This recommencement has become one of the highlights for Firefly this year, especially after the last flight in March 2020,” said See.

“Singapore has become one of the important destinations for us, connecting passengers of leisure and business. Hence, this recommencement will be able to connect passengers from both countries, whilst enhancing the economy via the tourism industry,” he added.

Meanwhile, Tan opined that with Firefly flights back, travellers can once again enjoy convenient connections between Seletar Airport and Kuala Lumpur.

“We look forward to continuing our support of Firefly’s operations in Singapore and are working closely with our airport partners on the resumption of flights to provide a smooth and seamless experience for passengers,” he said.

The occasion was also commemorated by a cake-cutting ceremony with See (left) and Tan.The occasion was also commemorated by a cake-cutting ceremony with See (left) and Tan.

Gearing up for smooth operations

With the resumption of scheduled flights, Firefly will operate twice-daily Kuala Lumpur-Singapore services from Sultan Abdul Aziz Shah Airport to Seletar Airport, respectively.

Therefore, in preparation for the resumption of scheduled flights Changi Airport Group (CAG) – which manages Seletar Airport – took it upon themselves to conduct multiple operational trials and system tests with Seletar’s airport partners.

This included airport staff who participated in refresher training sessions and briefings on operational and safety requirements to prepare them to serve passengers.

Meanwhile, CAG also reached out to taxi companies to raise awareness of Firefly’s resumption of flights. For instance, taxi drivers that make the trip to Seletar Airport to pick up passengers will also enjoy free coffee and tea in the month of June.

Passengers get more benefits

Firefly ups the ante on travelling post-pandemic with stellar benefits to all its passengers who travel to and from Seletar.

These passengers will be able to enjoy a 20kg complimentary baggage allowance, fast check-in and boarding and complimentary in-flight refreshments onboard.

Moreover, to ensure a high level of comfort and convenience, passengers now have more flexibility with add-ons that have more value and convenience with the available bundled service offering from Plus, Extra or Flex fares.

These offers include a 25kg baggage allowance, unlimited flight changes, priority boarding, seat selection, travel insurance and Enrich loyalty programme miles.

Passengers travelling must be fully vaccinated and comply with all standard operating procedures (SOPs) set by both countries before booking. International flights are subject to local government and regulatory approval.

Firefly is committed to serving people within the region and connecting them between cities with more values and convenience. In addition, its Subang hub, Sultan Abdul Aziz Shah Airport is the perfect connecting point to the city for leisure and business passengers, convenient for everyone within reach to Kuala Lumpur city and various attractions.

Since the reopening of Malaysia’s borders and relaxation of Covid-19 SOPs, Firefly has increased the flight frequencies to several destinations in the country and is looking forward to reinstating more international flights in the near future.

For more information on products and services, download the Firefly app or visit www.fireflyz.com.my.

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