What a year it has been for the global travel industry. While analysts and industry experts had earlier predicted a return to pre-pandemic days by at least 60% for many markets, only a handful have managed to achieve that.
Labour shortage was rampant particularly in the hospitality sector, causing many hotels and accommodations to hold off on opening their properties to full capacity. Some of those that did fully operate, received plenty of complaints from guests ranging from sub-par service and long waits during check-ins/check-outs, to unclean rooms.
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