Emirates gives you good reason to shop till you drop and then props you back up with a massage.
Our flight to Melbourne was delayed but the pilot put the pedal to the metal to make up for it. The plane arrived just 15 minutes past the scheduled arrival time. Our group, who flew on Emirates from Kuala Lumpur to Melbourne recently for a media tour, was certainly impressed.
“This flight launched in February was introduced to accommodate a growing demand among Malaysians, many of whom travel to Melbourne for business, leisure and study,” said Kavin Martinus, Emirates Malaysia country manager.
“This new route will help bring these two countries a little closer. We are proud to offer the convenience of a direct flight along with the comfort of our award-winning cabin service.”
I was already won over with their check-in luggage allowances: First Class, 50kg; Business, 40kg; Economy, 30kg! Most airlines only allow 20kg for Economy.
The great experience started with some pampering in the Business Class Lounge in KLIA. Besides food and drinks on tap, shower and Internet facilities, there was even a massage chair. Unfortunately, one of my colleagues got to it first and promptly fell asleep.
I have a bad back and was eager to get a much needed massage. Imagine my delight to find our seats in Business Class also had massage functions. The seats were spacious and comfortable and, of course, the massage functions were utilised to the max.
However, I was disappointed with the cabin crew. I felt there was no eye contact especially from the stewardess who attended to me. The crew did not enquire of my needs either.
What was really disappointing was their failure to come whenever I pressed the call button.
To be fair, the others in my group did not have the same experience and were quite happy with the service.
We were also surprised that we were not given our vanity packs (toothpaste, toothbrush, moisturiser etc). This was only handed out on the return trip. The food was of a standard you would expect of Business Class and the range of drinks available was really good. I tried almost all the cocktails.
Their inflight entertainment service was excellent. Loads of games — and get this —over 600 channels (more than any other airline). I was in heaven with the over 100 movies to pick from. If I had a slight headache, it was from deciding which movie to watch! Oh yes, they have touch screens too! Pinch me.
The time passed very quickly and any shortcomings in service were forgotten.
Their ground crew was very good and checking in was smooth for our return flight. We had the use of Emirates’ wonderful lounge in Melbourne’s Tullamarine airport.
On the return trip, the service was exceptional! It felt like I was being waited on hand and foot. They even knew me by name and my glass was never empty.
We arrived in KL way ahead of schedule. The flight on the Airbus 340-500 took eight hours.
Well, I am now a convert. Come year-end, I’ll be flying Emirates!
o Emirates flies daily non-stop to Melbourne. For enquiries, visit www.emirates.com or call (03) 2058 5888.