Report: Online shoppers hit by increasing number of parcel scams, more than 3,500 cases in Q1 2025

For COD scams, Fariz explained that perpetrators often pose as delivery personnel and persuade victims to pay for a parcel by claiming it was ordered by their spouse or another family member. — Freepik

PETALING JAYA: Online shoppers are urged to stay vigilant as Ninja Van Malaysia said it has received over 3,500 parcel scam reports in the first quarter of 2025 – the highest number recorded by the company compared to any previous quarter.

In 2024, the company recorded more than 17,000 parcel scam cases with 40% of incidents concentrated in the Klang Valley. The majority of such cases involve cash-on-delivery (COD) schemes, where consumers end up paying for items they never ordered.