EPF announces four-day system upgrade from Nov 17, online services unavailable

EPF acknowledged that the system upgrade will result 'in a temporary disruption that will impact members’ ability to access their EPF accounts or conduct online transactions'. — FAIHAN GHANI/The Star

PETALING JAYA: The Employees Provident Fund (EPF) has announced that a four-day system upgrade will take place from Nov 17 to 20, during which members will not be able to perform real-time online transactions.

In a statement on its website, EPF acknowledged that the system upgrade “will result in a temporary disruption that will impact members’ ability to access their EPF accounts or conduct online transactions”.

It added that the EPF Contact Management Centre will also be temporarily unavailable during the upgrade.

“The EPF branches will remain open, however, transactions will only be completed after the service adjustment period,” EPF said in the statement.

It encouraged members and employers to plan their financial needs ahead of the service adjustment period and to visit the EPF branch when the system becomes available on Nov 21.

“All pending transactions or requests will be processed after the upgrade. We acknowledge that this may cause some inconvenience,” it said, adding that the planned upgrade is aimed at improving IT efficiency and reinforcing long-term system resilience.