Instead of providing much needed assistance in the digital era, chatbots have turned into the “enemy”, with many people having to “battle” them to obtain answers or solutions. — Isometric elements vector created by macrovector - www.freepik.com
As more services become automated, companies are doing away with human interactions in favour of chatbots for customer service and support, a move that is not going down well with consumers.
In a survey of 3,000 customers in the United Kingdom and United States, 53% of respondents found chatbots to be ineffective or only somewhat effective.
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