With fast and reliable connectivity, families stay connected and share joyful moments without interruption.
RELIABLE Internet is no longer a luxury; it has become a necessity for both households and businesses. The quality of Internet service plays a vital role in shaping how we live, work and play.
As highlighted in the research article “Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network Framework” by Saflor et al. (2024), service quality and pricing are among the most critical factors influencing customer satisfaction in the telecommunications industry.
For Malaysians, Time Fibre Home stands out as a game-changer, thanks to its 100% ownership of a fully fibre-optic network. This infrastructure delivers unmatched service quality, faster speeds and enhanced stability, setting a new standard for Internet connectivity.
What does 100% ownership mean for you
This ownership results in three key benefits:
> Better service
Time’s 100% ownership ensures that customers receive faster responses to outages and downtimes.
Without relying on third parties, Time can directly monitor and resolve issues, providing real time updates.
Installation is hassle-free, with options like same-day service for selected buildings and flexible, instant appointment scheduling.
Time’s commitment to customer satisfaction extends to its user-friendly Self Care platform and Time Fibre Home app enabling customers to manage their accounts, troubleshoot issues and even schedule installations—all online.
Experience uninterrupted speed, making every gaming session fast, smooth and immersive.
> Enhanced speed
Owning the entire fibre infrastructure allows Time to optimise network performance proactively.
This means consistent, buffer-free Internet even during peak usage hours.
Whether you’re streaming HD content, engaging in online gaming, or managing multiple connected devices, Time’s network is designed to handle high demands seamlessly.
> Improved stability
Time’s fully fibre-optic network provides unparalleled reliability.
Fibre technology is less susceptible to environmental disruptions compared to traditional copper-based networks.
Additionally, Time offers Fibre-To-The-Room (FTTR) solutions for households with high connectivity needs, ensuring strong and stable connections in every corner of the home.
Time’s fully fibre-optic network sets a benchmark in speed and innovation
Why 100% fibre matters
Fibre-optic technology is the gold standard for Internet connectivity.
Unlike older copper-based networks, fibre can transmit data at lightning-fast speeds over long distances without degradation. This makes it ideal for high-bandwidth activities like video conferencing, cloud computing and streaming.
Time is one of the leading Internet service providers in Malaysia to deploy a fully fibre-optic network, a milestone that reflects its commitment to innovation and excellence.
Designed for modern lifestyles
Malaysians today have diverse connectivity needs, from remote work and online learning to content creation and gaming.
Time’s network is tailored to meet these demands with features like:
> WiFi technology: The 600Mbps and 1Gbps plans come with the latest WiFi 7 technology for faster, more reliable connections across multiple devices.
> Exclusive deals: Time’s current promotion offers 600Mbps at RM99 for the first six months, making high-speed Internet accessible to more households.
> Flexible plans: Time offers 24-month, 12-month and even contactless options to suit every modern lifestyle, including those for frequent movers such as students, long-term homeowners and others.
These offerings ensure that all customer segments, including families, gamers, professionals and those seeking a reliable home Internet provider, enjoy a seamless experience without compromising on quality or affordability.
A commitment to service excellence
Time’s dedication to its customers is reflected in its proactive approach to network management.
By actively monitoring its infrastructure, Time can identify and address potential issues before they impact users.
This commitment to reliability and transparency has earned the company a reputation as one of Malaysia’s most trusted Internet providers.
Customer-centric support
What truly sets Time apart is its customer-centric philosophy.
From 24/7 live chat support and effective communication via email to innovative services like FTTR, Time goes above and beyond to deliver an exceptional Internet experience.
You can also manage, monitor and modify your account on the Self Care platform or Time Fibre Home app. However, if you prefer a personal touch, their friendly Customer Service team is ready to help you through Live Chat or by phone at 1800-18-1818.
Go behind the scenes with Time’s secret-agent team in the ‘Rangkaian Internet Semuanya Kabel’ campaign video — where fun meets unstoppable connectivity. Watch now!
With its 100% ownership, fully fibre-optic network and commitment to innovation, Time Internet is the ideal choice for Malaysians seeking an enhanced Internet experience. To learn more, visit https://www.time.com.my/
