I REFER to the letter “Application for travel pass held up” (The Star, Sept 16).
I do sympathise with everyone who are in this predicament, which my niece also went through. She was lucky to be able to go to Singapore to start her job without the pass. She received the approval a few days after arriving in Singapore.
The issue of poor working attitudes in our civil service is endemic and we will have to live with it unless someone can find a cure.
Many of our civil servants just don’t show any concern at all to the plight of the very people they are paid to serve.
Every day, ordinary people who need to deal with government agencies are at their mercy.
The “tidak apa” attitude seems to be their hallmark instead of serving the people wholeheartedly and diligently.
This attitude goes all the way to the top, and naturally cascades down to the bottom level. As such, nobody bothers at the end of the day.
Is it too much to ask of the frontline staff to prepare a logbook, take down the particulars of every visitor, the nature of their business and enquiries, and promise to get back to them within 48 or 72 hours?
How difficult can this be to do?
You don’t have to be a rocket scientist to work out a sample and efficient procedure to manage something like a logbook.
Why do the people have to suffer unnecessarily?