I AM just one of the many persons who are frustrated with the Immigration Department over its inefficiency in processing applications for the MyTravelPass (MTP).
My daughter, who was due to attend class in the United Kingdom on Sept 20, submitted the application for the MTP on Aug 23, naming me as the accompanying person. To the best of my knowledge, we have provided all the documentation required.
Having not received the pass until Sept 13, we made a trip to Putrajaya the next day. There, an Immigration officer politely told us to read a notice typed out on A4 paper stating that there was no counter available to check the status of our application. “Tak boleh buat apa-apa, kena tunggu (Cannot do anything, you have to wait),” he told us.
In sheer desperation, we approached another officer behind the counter to seek assistance. In between checking her mobile phone and glancing at us, she said: “Kena tunggu, tak boleh check, you pergi check online (You have to wait, cannot check, you go and check online).”
I explained that some who applied in September had already received the pass, and if we were short on the documents required, we needed to know and get the matter rectified fast. To this she replied, “Kena tunggu, mungkin group yang process you punya slow sikit (Must wait, perhaps the group processing yours is a bit slow),” while concentrating on her phone.
The Immigration Department’s guidelines (https://bit.ly/3nA29VK) state that returning students need not apply for the MTP. However, I have heard of students not being allowed to travel out of Malaysia because they did not have the MTP.
It looks like the Immigration Department’s operational policies are clearly not being cascaded down to every level of the organisation. We had to cancel two flight tickets because we could not get the MTP on time.