KUALA LUMPUR: Compliance with standard operating procedures (SOP) must never be compromised to ensure the quality of public service delivery, says Tan Sri Ismail Bakar.
The Enforcement Agency Integrity Commission (EAIC) chairman said compliance failures can directly lead to leakages, inefficiencies and systemic weaknesses.
"Adherence to SOPs is crucial in ensuring integrity and efficiency in public administration. SOPs must be followed consistently and continuously improved to remain relevant and effective, while strengthening service delivery systems and enhancing public confidence," he said in a statement on Wednesday (April 15).
Ismail said enforcement agencies are tasked with ensuring public safety, and any weaknesses in the implementation of protocols will lead to negative consequences.
"Failure to adhere to SOPs, including in approval or licensing processes, as well as enforcement duties such as detainee management and field operations, can undermine system effectiveness and overall service quality," he said.
He added that strict adherence is essential to prevent gaps that could lead to misconduct or inefficiencies within enforcement agencies.
