KUALA LUMPUR: About 90% of complaints on roads received through the MyJalan application between August 2023 and January this year have been resolved, says Datuk Seri Ahmad Maslan.
The Deputy Works Minister said this comprised about 15,160 out of 16,671 reports falling under his ministry’s jurisdiction.
Meanwhile, he said, 37,384 cases received were not under the Works Ministry’s purview, making up almost 70% of the total reports received through the MyJalan application.
Ahmad said the ministry employs a "no wrong door" policy where all road complaints are accepted, regardless of whether or not they fall under different jurisdictions.
This includes municipal roads, agricultural roads, private roads and even roads under the Sabah and Sarawak administrations.
"While we do not manage those roads, we forward them to the related ministries.
"For example, if it is an agricultural road, we send it to the Agriculture and Food Security Ministry. If it is a rural road, we send it to the Rural and Regional Development Ministry.
"We are all in the same government and will work together to resolve the rakyat’s issues," he said during question time in the Dewan Rakyat on Monday (Feb 23).
Manndzri Nasib (BN-Tenggara) had asked about the number of reports lodged through the MyJalan application and how many had been resolved.
On a related matter, Ahmad said maintenance along federal roads covers two scopes, namely routine and periodic works.
Routine maintenance, he said, covers tackling potholes, issues related to road shoulders, drainage and also overgrown busheries.
Periodic maintenance meanwhile refers to pavement and non-pavement works, and based on approved allocations from time-to-time.
“All works are monitored by the Public Works Department, ensuring that they comply with the set standard operating procedures,” he said.
