KUALA LUMPUR: ZUS Coffee has expressed its full support for its employee who was seen in a viral video being verbally abused and splashed with coffee by a customer recently.
In a statement issued by the coffee chain on Monday (Nov 10), it said that it was aware of the incident, which took place at one of its outlets on Nov 9.
“Since the incident occurred, we have taken the necessary steps to conduct a thorough investigation and we are standing with our Zurista through this time.
“Working in retail isn’t always easy, and things should never have escalated the way they did. At the end of the day, we’re all only humans doing our best,” Zus Coffee said.
The coffee chain has also urged the public to respect its employee’s privacy and to refrain from sharing or reposting the video showing her face.
It also urged social media users to not spread false claims and to maintain respectful discourse both online and offline.
“Our Zurista is currently recovering from this incident, we appreciate everyone’s kind assistance to allow her to recover, while we attend the matter with care and fairness,” it said.
ZUS added that it does not tolerate disrespectful behaviour towards its employees or customers and remained committed to fostering a safe and respectful environment for everyone in its community.
Earlier, a video clip had gone viral involving a customer shouting at a Zus Coffee employee and throwing her drink onto the counter.
