PETALING JAYA: With digitalisation on the rise, traditional players in the money services business (MSB) must rethink their models given the low margins and high-volume demands of the trade, stakeholders say.
Suria Muhabat Sdn Bhd chief executive officer Manimakudam Karuppiah said despite traditional currency exchange holding about 80% market share, many operators were struggling due to high operating cost, slim margins and competition in the MSB sector.
