New system cuts down on waiting

Staying patient: Patients and their families waiting for their turn to receive medical treatment at Hospital Sultanah Aminah. The new system will streamline the process.

JOHOR BARU: Johor’s Hospital Sultanah Aminah (HSA) is set to become the first public hospital in Malaysia to adopt a RM1mil smart queue system (SQS) aimed at reducing patients’ waiting time.

With the SQS, patients will no longer have to take separate queue numbers at the hospital’s specialist clinics and pharmacy department.