KUANTAN: Several government agencies at the Urban Transformation Centre (UTC) Kuantan must improve their services to ease counter operations and address customer satisfaction, says chief secretary to the government Tan Sri Shamsul Azri Abu Bakar.
He shared a 1-minute 52-second video on Facebook last night after an unannounced visit to the Road Transport Department (JPJ), National Registration Department (JPN), and Immigration Department at UTC Kuantan.
