KUALA LUMPUR: Prasarana Malaysia Berhad (Prasarana) has strengthened its standard operating procedures for passenger management, particularly during peak hours, following a congestion issue at the Pasar Seni MRT station that went viral on social media on Nov 26.
In a statement on Saturday (Nov 30), it said the incident occurred around 6.45pm during the evening peak period due to a train service delay, which disrupted passenger movement and led to crowding on the platform.
