Immigration Department to boost KLIA autogate service

PUTRAJAYA: The Immigration Department will enhance the autogate service at Malaysia’s primary entry points, including Kuala Lumpur International Airport (KLIA), says Director-General Datuk Ruslin Jusoh.

He said on Sunday (June 16) that the department would examine and streamline the work process to elevate the quality of the service provided.

"This department, in collaboration with the Home Ministry, aims to add more autogates to meet the increasing number of foreign visitors,” he stated.

Ruslin mentioned that Immigration officers at entry points would receive ongoing training to handle the surge of foreign visitors and reminded them to adhere to the established standard procedures.

"The department is always dedicated to delivering the best service and is open to suggestions for continual enhancements to movement at the nation's major entry points.

"This shows our commitment to aid national economic growth while providing adequate facilities for Malaysian citizens,” he explained.

The facility for foreign visitors to use autogates began on June 1, following the government's decision to extend its availability to travellers from 63 countries to handle the surge in arrivals after the Covid-19 pandemic.

Ruslin added that there has been an influx of over 13 million visitors entering Malaysia for various reasons, highlighting the need for a swift yet secure processing system.

He praised the autogate service for its efficiency, reducing processing time to 10 to 15 seconds compared to the 30-minute wait at manual counters.

This system has significantly eased congestion at the KLIA arrival hall, successfully processing 85% of arrivals within 25 minutes. - Bernama

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