Beware of scammers using fake tech support ruse, warns Bukit Aman


KUALA LUMPUR: Malaysians are being warned to be vigilant of a new scam tactic that has surfaced in Singapore, which allows scammers to gain unauthorised access to victims' electronic devices.

Bukit Aman Commercial Crime Investigation Department (CCID) director Comm Datuk Seri Ramli Mohamed Yoosuf said with this method, victims would receive pop-up messages on their computers or laptops indicating that their devices have been hacked.

"They will then be instructed to call a technical support team via a phone number listed in the message.

"When the victim calls the number, the scammers posing as support staff from Microsoft or Apple, will inform the victim that their devices have been hacked and used for illegal activities.

"They will be told to download a file to enable the ‘support staff’ to remotely access their devices supposedly to prevent any further hacking," he said.

The victims will also be required to log into their online banking websites, he said.

"The scammers will claim it is to ensure that the victims' bank accounts are safe.

"However, once they have logged in, the scammers will use the access to transfer money from the account without the victims' knowledge," he said.

While such cases are more common in Singapore, Comm Ramli said the CCID is monitoring the situation in Malaysia and will act should any similar reports be filed.

"We are not ruling out the possibility that the tactic might spread to Malaysia.

"In fact, scammers might use the same tactic on mobile phones. Thus, the public must be vigilant and be wary of such tactics," he said.

Comm Ramli advised the public to always be careful and avoid downloading any suspicious files or applications.

"Uninstall any suspicious or unrecognised applications.

"Conduct anti-virus scans on electronic devices and remove any malware detected.

"Report to the banks and police if there is any suspicious activity in your bank account," he added.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!
   

Next In Nation

Diesel subsidy rationalisation may not be possible for Sabah, Sarawak due to wide usage, says Anwar
Govt to reimburse RM100mil to Sarawak to upgrade schools, clinics, says PM Anwar
Sg Bakap polls: BN to rally support for Pakatan candidate, says Tok Mat
Sg Bakap polls: 'It's not just academic', Fahmi plays up PH candidate's PhD
PM pays courtesy visit to Sarawak Governor in Kuching
Search for four missing fishermen to expand to coastal areas of Tanjung Segenting
Resolve basic infrastructure needs in Sabah, Shafie urges state government
Former Star photographer battling Parkinson's touched to receive Tabung Kasih@Hawana aid
Leave Sabah seats to local parties, says Kitingan
No political agenda behind Madani village development committee, says Zahid

Others Also Read