Efforts ongoing to fix MBike system disruption, says Johor immigration director

Johor Immigration Department director Baharuddin Tahir.

JOHOR BARU: Efforts are still ongoing to fix the disruption to the MBike system of the Bangunan Sultan Iskandar (BSI) and Sultan Abu Bakar (KSAB) Customs, Immigration and Quarantine Complex (CIQ) here.

Johor Immigration director Baharuddin Tahir said the department and the newly appointed company handling MBike are working hard to fix the issue.

“We have activated manual counters to ease congestion at the motorcycle inspection zone. There are 50 motorcycle counters at the entry route of BSI, 11 of which are MBike counters, and the rest are manual.

“At the exit route, there are 50 motorcycle counters, 14 of which are for MBike, and the rest are manual counters.

“Meanwhile, at the KSAB, there are 25 MBike counters on the entry route, of which 19 are still functioning well, and six are being fixed.

“For the exit route, there are 25 counters, 20 of which are working fine and five are in the process of being fixed,” he said in a statement here.

He added that traffic at both the CIQs is moving smoothly.

“We urge the public to check our official social media accounts for updates about traffic conditions at both CIQs.

“Johor Immigration sincerely apologises for the inconvenience, and we are working as best we can to solve the problem,” he said.

In a Facebook post on Wednesday (March 6), Johor Mentri Besar Datuk Onn Hafiz Ghazi urged the immigration department to expedite efforts to solve congestion issues at the two CIQs.

“On behalf of the people of Johor who travel back and forth daily, I would like to request and plead with the immigration department to expedite efforts to fix the congestion issue.

“The people should not be burdened this way. Until when will they have to be victims of the circumstances,” he said.

On Monday (March 4), Immigration director-general Datuk Ruslin Jusoh said disruption to the MBike system is causing congestion for motorcyclists travelling between Malaysia and Singapore at both CIQs.

“This congestion occurred due to a disruption of the MBike system at inspection zone entry and exit routes. The disruption is caused by system configuration work implemented by a newly-appointed company starting Feb 29,” he said in a statement on Tuesday (March 5).