KUALA LUMPUR: The increasing complexity of Klang Valley’s urban rail network over the coming years has prompted Prasarana Malaysia Bhd to proactively introduce a new category of personnel called service ambassadors, also known as station or rail ambassadors, to assist commuters.
In a launch event at the Kampung Batu MRT station here yesterday, Prasarana CEO Mohd Azharuddin Mat Sah said his company recognises the need to enhance the commuting experience, and hence, the need to provide additional touchpoints for the public, some of whom could be bewildered by the increasingly packed transit map.
