IPOH: Dispatch riders working for legal firms and lawyers here are hoping that the state land office will abolish the current system that forces them to queue at odd hours to get appointment numbers.
Those who spoke to The Star said the current system only allowed 30 dispatchers and 300 documents to be processed in a day.
For a lawyer who only wanted to be identified only as Muhammad, the system has led to many cases being put on hold.
“The system limits only 10 documents per rider. A legal case usually has up to five documents to go through the land office system. So now we have to pick and choose which documents to go first.
“They started the system on Nov 1 and since then, our riders had to queue almost every night up till early morning. These dispatchers work on a commission basis and they are not paid to wait from 10pm to 4am,” he said on Wednesday (Nov 3).
Muhammad added that some of the riders were reluctant to report on the matter as they were worried it could cause trouble for them in the future.
“The rider who works for our firm is 60 years old. It breaks my heart to see him having to queue at 2am just so he can get a number but what choice does he have?
“What I don’t understand is that the land office staff are fully vaccinated, so why are they still hesitant to allow walk-ins? Walk-ins are already accepted in some districts so why is the Kinta office still doing this?
“What would happen if the riders get in an accident? Who will be there to assist them?” he asked, adding that an employee from the land office would come around at 7am to distribute appointment numbers to those in the queue.
Meanwhile, a rider who wished to be known only as Sabir hoped that the matter would be resolved as soon as possible.
“In my line of work, waiting is part and parcel of the job. But to have us wait from 10pm to 2am is just too much.
“I was told that for today (Nov 3), the queue will start around 11pm. Today is the eve of Deepavali. So instead of spending time with relatives I haven’t met for so long, I will have to queue here.
“I hope the land office will revise this system and allow walk-ins. Riders like me earn through commission. We used to be able to dispatch more than 20 or 30 documents a day but now, it is restricted to 10 documents only,” he said.
Another lawyer, Mior Muhammad Fadhli, 33, said he would also wait from around 10pm every night.
“According to the rider who contacted me, the crowd would queue around 1am just so they could write on the name list. It isn’t even an official name list issued by the land office.
“For me, the system is absurd as one rider can have up to 50 documents a day but now they have to share the quota.
“I experienced it myself when I had to wait from 4am until 8.30am just to get a number,” he said.
Mior added that the system had also affected the riders’ source of income.
“Some of them are doing this freelance and they are elderly. They have to stay awake for a whole day now because after getting the numbers, they have to deliver other documents," he said.
Efforts have been made to get land office director Datuk Mohamad Fariz Mohamad Hanip and Perak Mentri Besar Datuk Saarani Mohamad to comment.