JKR: Public can direct complaints via 11 channels


PETALING JAYA: The Public Works Department (JKR) is doing its best to monitor the conditions of roads nationwide, with every complaint being treated as a priority to ensure that users are safe and comfortable, said its director-general.

Taking note of comments on social media about damaged roads and potholes, Datuk Mohamad Zulkefly Sulaiman (pic) said it practised a “no wrong door policy”, adding that there were 11 channels where the public could direct their complaints.

“Regardless of whether it is a federal, state or council road, each complaint will be channelled to the relevant party for immediate action, ” said Zulkefly on the department’s Facebook page on Monday.

“We accept all suggestions and constructive criticisms for improvements to be made, ” he said, thanking the JKR district engineers and its social media administrators for their responsiveness towards complaints.

He also thanked netizens and JKR’s strategic partner RakanKKR for providing information on roads.

Among others, members of the public can channel their complaints to aduan.jkr.gov.my, the Public Complaints Management System at kkr.spab.gov.my and aduan.jkr@1govuc.gov.my/ komunikasi.jkr@1govuc.gov.my.

They can also call in their complaints via the telephone or the media, visit the various JKR offices, the Public Complaints Bureau at pcb.spab.gov.my or via its app, letters or the Malaysia Government Call Centre (MyGCC).

On Sunday, Science, Technology and Innovation Minister Khairy Jamaluddin had hit a pothole and crashed during a cycling trip around Kampung Seri Cheeding in Banting.

He then tweeted a picture of his bruised face with minor scratches. The Kuala Langat Works Department issued an apology about five hours later.

Khairy later said he had uploaded the incident on Twitter as a reminder to road users to keep an eye out but it caught JKR’s attention.

“I am thankful that JKR has taken prompt action but it should not just happen because I am a minister, ” he said.

When contacted, Kuala Langat Municipal Council public relations and corporate unit head Mohamad Kamal Mohd Ramlan said the road was not under its jurisdiction.

“The road is under jurisdiction of the Works Department but we are not sure if this is a federal or state road, ” he said.

Malaysians have since taken to social media to question if a similar apology would be extended should they be the ones injured, with many posting videos and pictures of potholes and roads in bad conditions.

In IPOH, the state Public Works Department (PWD) had resolved about 97% of the complaints on roads, including potholes.

Perak Mentri Besar Datuk Saarani Mohamad said there were 705 complaints this year.

“I think the department has done a good job. There are 18 cases yet to be resolved in Kinta and one each in Kuala Kangsar and Kampar. Local councils like the Ipoh City Council have been responsive. For small potholes, they would wait for a few more and fix them all at once to lower the cost, ” he said.

He also urged the public not to fix potholes by themselves as there were certain specifications to adhere to.

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