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Much ado over JPJ glitches


Long, long wait: People waiting for hours to renew their driving licence and road tax when there was a system slowdown at the JPJ office in Petaling Jaya in August.

Long, long wait: People waiting for hours to renew their driving licence and road tax when there was a system slowdown at the JPJ office in Petaling Jaya in August.

PETALING JAYA: Consumers and car dealers are fed up with the technical glitches plaguing the Road Transport Department’s (JPJ) MySikap system.

The system upgrade, which was rolled out on Nov 1, has still not stabilised and caused thousands of people to wait for days to renew their driving licence and road tax and to register cars.

A car dealer, who wanted to be known as A.S. Lee, said customers were accusing dealers like him of delaying their new car registrations on purpose.

“New car registrations previously took a day at the most, but now the delays sometimes last up to a week. All my customers are complaining but there’s nothing we can do,” he said.

Kuala Lumpur-based car dealer Forest Chin, 27, said some clients refused to believe him about the delays until he brought them to the JPJ office to see for themselves.

“When we bring them to JPJ, they see the long queues and the waiting and they realise it is not our fault,” he said.

Chin said the technical glitches were such that he could not even help some of his clients change their addresses.

He said he had spoken to friends in JPJ who claimed the backlog of registrations and renewals was growing.

“Some JPJ officers are not used to the MySikap system – only a few are able to use it,” he claimed.

Consumers have also voiced their frustration on the JPJ’s Facebook page.

A Facebook user under the name of Arvin DiNozzo said he had gone to the JPJ office the past week but was always told the system was offline.

“Once, I waited in line at the office in Maju Junction for 30 minutes only to be told by the officer that the system was offline. A man sitting behind me was also complaining he had taken leave for the day but his work here (JPJ) was not yet settled,” he said.

Another user, Anak Rantau, said: “The new system should have been thoroughly tested first to detect its weaknesses, instead of getting it implemented straightaway.”

Federation of Motor & Credit Companies Association of Malaysia (FMCCAM) president Datuk Tony Khor suggested that JPJ use the previous Sikap system until things normalised.

“We strongly support the MySikap system but we hope JPJ could go for a back-up solution as there was no issue with the previous Sikap system,” he said, adding that they were monitoring the situation daily.

Malaysian Automotive Association (MAA) president Datuk Aishah Ahmad said that while JPJ-related transactions had improved in the past few days, there were still delays.

JPJ director-general Datuk Seri Ismail Ahmad had said on Saturday that time was needed for the migration to MySikap from the previous system to be fully stable.

“This is because it is a big system. We hope that the public can understand and give us time,” he said.

Related stories:
JPJ: System was flawless during pilot tests in two states
Lorry-dependent businesses affected by delays


Transport Safety , jpj

   

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