No feedback on proposals, says operator


BISMARK Technology Sdn Bhd, the parking operator at Hospital Kuala Lumpur claims visitors’ parking bays have been hijacked by the hospital staff.

Head of operations Harimiz Kasim said the current ratio for parking bays between the staff and public was 60:40.

“There are 1,880 parking bays and the staff have designated parking areas which amount to about 1,200 bays just for them.

“Ideally, the remaining numbers should be for the public but we had to issue about 7,000 season passes for the hospital staff.

“The numbers speak for themselves, hence you have the chaotic parking scenario. The previous operators issued only 4,000 season passes but when we took over in 2011, more had to be given.

“On average, we issue about 7,000 tickets daily but more than half are free of charge because there aren’t enough parking bays.

“We have proposed the use of the empty land near the temple. However, we didn’t get any feedback from the hospital management,” he said.

According to Harmizi, the hospital proposed to increase the ratio of parking lots between the staff and public to 70:30, which they had to decline.

He added that a proposal for a multi-storey parking bay was passed on to the management and the Health Ministry but no feedback was given on the matter.

“Even with designated areas, it is not enough. We proposed for the staff to park near the temple but they said it was too far for them to walk and they wanted to park right in front of their offices.

“This is why you see the impact because when we propose ideas, they don’t want to give feedback or listen to what we have to say.

“The public’s needs should also be taken into consideration as they come here seeking for treatment.

“Often, we get blamed for charging RM2 even without parking and clamping. We can’t do anything about this because we have placed 24 signages and the grace period of 15 minutes has been stated clearly,” he said.

On average, three cars a day are towed away while four are clamped for obstructing traffic flow.

Harmizi said they were still operating based on their letter of offer without a contract from the ministry or hospital management.

“When you have about 10,000 public cars coming into the hospital and about 8,000 hospital staff, can you imagine the amount of parking bays required?

“The empty land near the mosque is just covered up without any development. If they are willing to open it, we can accommodate up to 1,000 cars. It is all about numbers and logic,” he said.

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