A music school owner and her husband sought a refund from a maid agency after getting a maid they claim was not taking proper care of their baby.
Seng Hui Ying, 31, said she and husband Fong Mun Yew, 33, hired a maid to take care of their two-month-old son and do household chores.
“We paid RM16,688 to the agency to hire the Indonesian maid from Nov 8, 2025, until Dec 28, 2027,” Seng said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru.
The couple who lives in Johor Baru went to the agency in Taman Skudai Baru to pick up the maid in November.
Seng said the 32-year-old from Lampung, Sumatra, started work on a RM1,850 monthly salary.
But soon after, based on the maid’s poor performance, Seng began to suspect that she had never worked as a maid before.
“I had a hunch that she was inexperienced, despite the agency claiming that she had been working in Malaysia for the past two years,” Seng said.
The claimant said instead of doing household chores while her son slept during the day, the maid was found sleeping next to the infant.
Seng added that the maid also failed to pacify the baby when he awoke at night.
“The worst part was when I discovered her using a toilet brush to clean my lingerie on March 12, which was unhygienic and intolerable.”
Seng claimed that when she informed the agency of the maid’s failings, the representative insisted the maid was good and instead blamed the claimant of having postnatal blues.
“We sent the maid back to the agency on March 25.”
Tribunal president Lee Chee Thim ordered the respondent to refund RM5,000, after deducting administrative fees, to the claimant within two weeks.
Those who need Tribunal assistance can call 07-2271755/1766 or visit the Tribunal office at Level 17, Menara Ansar, Jalan Trus, Johor Baru, from Mondays to Thursdays (8am-5pm), Fridays (8am-4pm), except on federal or Johor state public holidays.
