JOHOR BARU: The majority of commuters are happy with the centralised ticketing system (CTS) at the Larkin Sentral bus terminal which was introduced in December last year.
K. Sukhantala Devi, 26, said the system was good as it allowed commuters taking the express bus to go to any of the counters to buy tickets.
“Previously, we had to buy our ticket from the respective bus company,’’ she said when met at the terminal while waiting to board a bus to Ipoh.
Sukhantala, who lives in Johor Baru and works as an administrative assistant in Singapore, said the CTS also helped to eliminate touts from selling bus tickets.
College student Muhammad Sofyan Abu Bakar, 19, who is heading home to Kuantan, said the CTS monitor clearly stated the names of express bus companies and other ticketing information including pricing.
He said commuters also have a choice of buying their tickets at the CTS counters or they could still go to the bus operators.
“I prefer to use the CTS as it allows us to compare prices and schedule information as the prices of tickets differed between express bus companies,” said Sofyan.
Singaporean Ismail Ramli, 60, who travels to Johor Baru regularly by bus with his wife Sahariah Ramli, 58, said the terminal was more comfortable now after the upgrading work.
“Before this, we had to wait near the open-air parking area for our buses, but now we can wait in the air-conditioned boarding lounge,” he said.
Senior citizen Lim Bee Ling, 62, said she still preferred to buy her ticket from the bus operator instead of through the CTS whenever she wanted to go back to her hometown in Sitiawan, Perak.
“It is less crowded at the bus counter compared to the CTS counters which usually has a long queue,” she said.
Ticketing counter staff Farah Natasha Abdullah said the CTS started operating at the terminal on Dec 15 last year as part of the ongoing upgrade of the terminal.
“The system is more convenient for them as they can clearly see from the monitors if tickets were still available,” said Farah.