This self-service bookshop in KL aims to build a business based on trust

The newly-opened Buku by PJ Preloved House bookshop at Kedai KL, Mahsa Avenue in KL is implementing a customer self-service strategy, with a cashless payment system. Photo: The Star/Daryl Goh

Buku by PJ Preloved House (Buku), a newly opened pre-loved bookstore, is similar to any other bookstore... except that it is a fully self-service establishment.

Buku, located at the creative marketplace Kedai KL in Mahsa Avenue (Jalan Ilmu, Kuala Lumpur), places trust in the hands of customers by not having any staff present.