Malaysian Airports apologises to passenger over dress code incident

File pic of the baggage reclamation area in KLIA.

PETALING JAYA: Malaysian Airports Holdings Bhd (MAHB) has apologised to a passenger who was forced to wear long black pants and shoes because his knee-length pink shorts and sandals was deemed inappropriate at KLIA’s baggage services’ Lost and Found area.

“We would like to extend our sincerest apologies to Mr Ng for any inconvenience caused during the incident.”

The shorts Ng was wearing when he was asked to cover up. Photo from www.placesandfoods.com.

In a press statement on Friday, MAHB stated that it has investigated the matter and found it to be due to miscommunication on the implementation of a policy pertaining to the issuance of visitor passes at the airport.

“First and foremost, the dress code applies for public requesting for visitor passes to enter the terminal for any official visits or work purposes.

“However, the dress code does not apply to passengers passing through our airports.

“In this case, we regret that the confusion on the dress code requirement arose as a result of Mr Ng applying for a visitor pass to re-enter the terminal to go to the Malaysia Airlines’ Lost & Found office which is located at the airside area of the terminal,” said MAHB.

On May 7, businessman Wilson Ng, who had gone to pick up his luggage which he had accidentally left at the baggage carousel following a trip to Taipei with his family, was told to go back home and change because of his attire.

“I was shocked and upset. However, I calmed down and tried to reason with him. First of all, KLIA is never near my home and secondly when I called up the number a day before there was nothing mentioned about the dress code.

“We had a discussion and I make sure I didn’t raise my voice and he asked me to visit the security office. In my mind, I just want to collect my bag and leave and I don’t want any troubles or arguments, I just want to get my bag and that’s all,” he said in a blog post.

This is the first report of a male encountering such a situation.

On Thursday morning a woman was alleged to have been denied entry into the Balik Pulau court complex on account of her knee-length skirt being too short.

Two other incidents were reported this week – at the Selangor State Secretariat building, when two women were forced to wear sarongs to enter the building, and when a woman was stopped for wearing shorts at the Sungai Buloh hospital and made to don a towel.

In another incident on June 8, a woman was denied entry to the Gombak Road Transport Department (JPJ) office for wearing a skirt above her knee and was asked to wear a sarong.